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USB 3.0 not working on Precision M4700 after Windows 7 x64 reinstall
I just recently reformatted my hard drive, activated UEFI and reinstalled the x64 version of Windows 7 using the CD supplied with my Precision M4700 laptop.
It all went relatively smoothly and everything is working fine except when I plug my USB 3.0 external hard drive into the USB 3.0 ports, it tells me in the notification popup area that the drive will perform faster if it were plugged into a USB 3.0 port.
The hard drive was working fine at USB 3.0 speeds the day before I formatted (I used it to back everything up), and I have tried installing and uninstalling both Intel and Dell drivers, rolling back to previous versions, allowing Windows to select drivers, checked the BIOS (which is up to date) and according to the device manager, Windows is telling me it's all installed and working correctly.
But it still doesn't work.
My next thing to try is another USB 3.0 device but I'll have to go buy one, so is there anyone who can shed some light on this in the mean time?
Is there something I'm missing or can try to make my USB 3.0 work?
TERRA Operative
4 Posts
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August 29th, 2014 03:00
Ok, so one of the other guys at work had a Samsung USB 3 hard drive.
I tried it and USB 3 works fine. :emotion-2:
Ha, so it was my USB 3 hard drive all along. :emotion-40:
Next step is to try a new cable to see if it is that or the controller in the enclosure...
DELL-Shawn B
3 Apprentice
3 Apprentice
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540 Posts
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August 20th, 2014 13:00
Hi TERRA,
Thanks for the post! As well as making sure your chipset drivers are all up to date I would suggest re-installing your systems USB root hubs by right clicking and uninstalling from the device manager. After re-installing the USB Root Hubs try updating the USB 3.0 drivers as well, linked below. While chipset drivers should allow normal USB 2.0 speeds to function normally this driver should help with the USB 3 connectivity.
Intel USB 3.0 eXtensible Host Controller Driver Version 1.0.8.251, A05
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=THK45&fileId=3292011259&osCode=W732&productCode=precision-m4700&languageCode=EN&categoryId=CS
NEC USB 3.0 Host Controller Driver Version 2.1.39.0, A03
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=X2NF0&fileId=3280078671&osCode=W764&productCode=precision-m4700&languageCode=EN&categoryId=CS
Intel troubleshooting tools for USB 3.0
http://www.intel.com/support/chipsets/usb3/sb/CS-033081.htm
Thanks,
TERRA Operative
4 Posts
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August 21st, 2014 03:00
As I mentioned in my OP, I've already tried the Dell drivers..
I just tried completely removing the drivers and installing these ones, to no effect.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129&lang=eng&ProdId=3467
Here's what I get using USB Device Viewer, if it's of any help:
Intel(R) USB 3.0 eXtensible Host Controller
DriverKey: {36fc9e60-c465-11cf-8056-444553540000}\0004
VendorID: 8086
DeviceID: 1E31
SubSysID: 053E1028
Revision: 04
Debug Port Number: None
Bus.Device.Function (in decimal): 0.20.0
Host Controller Power State Mappings
System State Host Controller Root Hub USB wakeup Powered
S? (unmapped) S? (unmapped) S? (unmapped)
S? (unmapped) S? (unmapped) S? (unmapped)
S? (unmapped) S? (unmapped) S? (unmapped)
S? (unmapped) S? (unmapped) S? (unmapped)
S? (unmapped) S? (unmapped) S? (unmapped)
Last Sleep State S? (unmapped)
----------------------------------------------------------------------------------------------------------------------------------------------------
RootHub
Root Hub: IUSB3#ROOT_HUB30#4&225ad71c&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Hub Power: Self Power
Number of Ports: 8
Power switching: Ganged
Compound device: No
Over-current Protection: Individual
High speed capable: Yes
High speed: No
Multiple transaction translations capable: No
Performs multiple transaction translations simultaneously: No
Hub wakes when device is connected: No
Hub is bus powered: No
Hub is root: Yes
----------------------------------------------------------------------------------------------------------------------------------------------------
And when I plug my USB HDD in:
[Port1] : USB Mass Storage Device
Device Power State: PowerDeviceD0
---===>Device Information<===---
English product name: "AS2105"
ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x174C = ASMedia Technology Inc.
idProduct: 0x5106
bcdDevice: 0x0001
iManufacturer: 0x02
English (United States) "ASMedia"
iProduct: 0x03
English (United States) "AS2105"
iSerialNumber: 0x01
English (United States) " S2WZJ90D476749"
bNumConfigurations: 0x01
---===>Open Pipes<===---
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
---===>Full Configuration Descriptor<===---
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0xC0 -> Self Powered
MaxPower: 0x00 = 0 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>BOS Descriptor<===
bLength: 0x05
bDescriptorType: 0x0F
wTotalLength: 0x0016
bNumDeviceCaps: 0x02
===>USB 2.0 Extension Descriptor<===
bLength: 0x07
bDescriptorType: 0x10
bDevCapabilityType: 0x02
bmAttributes: 0x00000002 -> Supports Link Power Management protocol
===>SuperSpeed USB Device Capability Descriptor<===
bLength: 0x0A
bDescriptorType: 0x10
bDevCapabilityType: 0x03
bmAttributes: 0x00
wSpeedsSupported: 0x0E
-> Supports full-speed operation
-> Supports high-speed operation
-> Supports SuperSpeed operation
bFunctionalitySupport: 0x01 -> lowest speed = full-speed
bU1DevExitLat: 0x0A -> less than 10 micro-seconds
wU2DevExitLat: 0x07FF -> less than 2047 micro-seconds
Hopefully someone can make some sense from that?