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USB ports not start on Windows startup
Hello all, the problem is that when windows load the USB ports not starts. I have connected from left side a keyboard and on the right side a mouse. The back port is free. I checked in Device manager there there are a error whit yellow exclamation mark. When disable then enable them everything run fine... Reinstalling drivers not help..
I use Windows 8 Pro build 9200 64 bit.
Dell-Amit V
77 Posts
0
October 31st, 2013 00:00
Hi Infinity_bg,
Please share the exact system model.
Remove all the peripherals connected with the system.
Please share the screenshot of Device Manager.
Hope this helps. Feel free to reply for any further question.
Infinity_bg
5 Posts
0
October 31st, 2013 00:00
Hi again,
The model is Service tag removed as per privacy policy>
Error:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver version is: 6.2.9200.16655
The IDS:
PCI\VEN_8086&DEV_1C2D&SUBSYS_04B01028&REV_05
PCI\VEN_8086&DEV_1C2D&SUBSYS_04B01028
PCI\VEN_8086&DEV_1C2D&CC_0C0320
PCI\VEN_8086&DEV_1C2D&CC_0C03
I remember that have the same issue even on Window 7 Ultimate. After i disable and enable USB start working. Some time one USB not work, some time two. Other time they work.. it's random But think if there is not any device connected they work
Dell-Amit V
77 Posts
0
October 31st, 2013 02:00
Hi Infinity_bg,
Please remove the service tag from public view for security reasons.
Remove all the peripherals connected with the system.
I would suggest you to uninstall and re-install USB roots hubs and see if it makes any difference:
Restarting the computer will install ‘USB Root Hub’s automatically on the computer.
Use this http://dell.to/16OEBeh link to assist you to update windows.
Hope this helps. Feel free to reply for any further question.