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Ubuntu doesn't detect my soundcard on XPS13 9360
Hi!
From one day to the other, sound stopped working...
output of 'lspci | grep audio' is nothing
alsamixer output; 'cannot open mixer: No such file or directory'
I've tried cold rebooting twice, as well as checking the BIOS to see if audio was enabled (it was) and this has not helped.
Thank you.
phrad
7 Posts
0
November 23rd, 2016 08:00
Make sure you have the latest kernal installed
askubuntu.com/.../dell-xps-13-9350-compatibility
DELL-Lijo J
532 Posts
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November 24th, 2016 04:00
Hi,
We’re listening. We checked the details of the system and found that Dell is not tested this system with Ubuntu Operating system. Since the system is not tested, we are unable to find driver for the same.
You can refer to this link http://dell.to/2gDVmbD to post your query related to Ubuntu OS.
Lijo Joshi
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers: http://dell.to/1Bsh0o1
Jim Coates
4 Operator
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13.6K Posts
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November 26th, 2016 05:00
Hello. There is a section of this forum devoted to the Linux based operating systems. Suggest you post your Ubuntu question there.
abescully
35 Posts
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November 29th, 2016 07:00
Gamba, did you ever resolve your problem? Post dmesg output somewhere and I'll compare it to mine.
I know this is for a totally different system, but Intel NUC Skylake BIOS Version 0039 released in March "Fixed issue where audio device got lost when power is lost."
I'm 100% speculating, but our kabylake 9360's audio hardware might be similar enough to have the same bug. Kinda scary that a device can disappear permanently.