Unplugging charger after 100% charge shows only 93% available.

This also happens with my Inspiron 15z 5523.

But it doesn't matter with me, however, the laptop is still very excellent and boots so fast EXCEPT this hang issue that doesn't power down the laptop sometimes even after Windows 8.1 shuts down.

CEHCK THE BATTERY HEALTH USING BATTERY METER.EXE (FECOMMENDED BY DELL)

AND THEN TELL ME STATUS OF UR BATTERY......

hiii everyone,

I couldn't understand his queries completely..... So, Please anyone should help him......Sorry for the inconvenience 

@Phani482,

Thank you for posting your question on the Dell Community.

I'm looking into this battery concern and will be posting back once I know more. I'm confident we can find the answer.

Hiiii PHANI482,

Easiest way is to buy a new battery - Sorry, but batteries are unreliable, especially if they are over 1 years old.

You can also try a free program called Battery Care.<http://batterycare.net/en/download.html>

The fact is, you can recalibrate laptop batteries if it supports such a feature (Cheak in BIOS, or power software), but it sometimes does not work. Doing what you do of having a full battery and allowing it to run down completely usually does the trick.

I did the battery cheeck which is recommended by dell. It shows battery is working normal.

By the way laptop is Brand new. (Not even a month from the date i received the order.)

Finally, talked to support on phone. They made me follow basic testing and concluded that battery needs to be replaced, if this doesn't work, Mother board needs a replacement  too.

This is a new laptop and i am a careful user. Still  i need to replace parts for a 1 month old laptop. This is not a good business DELL. :(  (Disappointed and feeling embarrassed in-front of my friends who use Apple,sony.) Will Dell do all sort of testing before shipping??  Hope the replacement does good to my laptop

I bought the laptop here in US and using here itself. Agent is coming to my address to replace. Why do i need to go to service centre???

Hiiii Phani482,

Thanks for your giving Information... You will go directly to ur nearby Dell Authorized Service center and tell your queries/suggestions.... they will take care of your laptop to solve this issue.... Ask to replace battery.. But, the issue priority is very high,  Ask for motherboard  replacement .....

Are you an INDIAN User, Search your nearby area service center by using this below link......

http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/en/carry_in_service_contacts?c=in&DoNotRedirect=y

Hiiii,

IT IS A ANOTHER WAY APPROACH ..... THAT'S IT ..........

THREE WAYS OF SUPPORT

1. BY PHONE SUPPORT
2. CUSTOMER'S GO TO NEARBY SERVICE CENTER
3. AGENT GOING TO CUSTOMER HOME AS PER SCHEDULED