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October 14th, 2012 08:00

Urgent!My Laptop gets hot and then shuts down

Hi, My Laptop gets hot and then shuts down.

I am using 8GB RAM and when I use my gns3 application which is a cpu intensive application, my laptop gets very hot and shuts down. It also gets black screen and sometimes blue screen. I tried to run 
diagnostics and it came up clean. Please let me know what should be done to resolve this issue. Please let me know if more information is needed. 

Below is the detail configuration and test result.

Dell Support Center Log File

Friday, 12 October, 2012 12:38:06 PM
Overall Result: Passed

System Memory
Total Physical Memory: 8.00 GB
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: A-DATA Technology
Memory Manufacture Date: Week 5, Year 2012
Memory Serial Number: 44F30100
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: Hynix Semiconductor (Hyundai Electronics)
Memory Manufacture Date: Week 26, Year 2011
Memory Part Number: HMT351S6BFR8C-H9
Memory Serial Number: 585BA975
Memory Revision Code: 304E
Advanced Pattern Test
Test Started 12/10/2012 10:29:36 AM
Test Finished: Passed 12/10/2012 10:45:37 AM

System Summary

Product Inspiron N5110
BIOS Version String A07
Service Tag 1B49CR1
Express Service Code 284-906-516-5
Operating System
Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (CPU:0)
Name Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Cores 4
Threads 8
System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 16.00 GB
Battery - Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL 4YRJH19
Type LION - Lithium Ion
Battery Serial Number 12971
Hard Drive - SAMSUNG HM641JI
Vendor Samsung
Model Number SAMSUNG HM641JI
Serial Number S266J90B917489
Marketed Size 640.1 GB
Optical Drive - TSSTcorp DVD+-RW SN-208BB
Model Number TSSTcorp DVD+/-RW SN-208BB
Drive Serial Number R8KL6GLB973746
Firmware Revision D100
Operating System

Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
System Name DEFAULT-PC
User Name Default
Windows Experience Index
Base Score 4.9
Processor Subscore 7.4
Memory (RAM) Subscore 7.6
Graphics (Aero) Subscore 4.9
Gaming Graphics Subscore 6.6
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 29/5/2012 3:29:42 AM
Windows Update
Automatic Updates Automatic download and install
Last checked 2012-10-11 20:13:29
Security

Windows Update
Automatic Updates Automatic download and install
Last checked 2012-10-11 20:13:29
Firewall - McAfee Firewall
Product Name McAfee Firewall
Program Enabled true
Firewall - Windows Firewall
Windows Firewall Enabled true
Virus Scanner - McAfee Anti-Virus and Anti-Spyware
Product Name McAfee Anti-Virus and Anti-Spyware
Program Up To Date true
On Access Scanning Enabled true
Motherboard

System Board
Manufacturer Dell Inc.
Product 0HVRTT
BIOS
Vendor Dell Inc.
Release Date 07/18/2011
BIOS Version String A07
ROM Size 2.00 MB
SMBIOS
Version 2.6
Processors

Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (CPU:0)
Name Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Cores 4
Threads 8
Signature 206A7h
Family 6h
Model 2Ah
Technology 32 nm
Performance
Max Qualified Speed 2.20 GHz
Max Turbo Boost Speed 3.09 GHz
Current Speed 2.79 GHz
Multiplier x 28.0 (8 - 22)
Max Turbo Boost Ratio x 31
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX, AES
Cache Summary
L1 Instruction Cache 4 x 32.00 kB
L1 Data Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 6.00 MB
Core : 0
Temperature 54 C
Threads 2
Core : 1
Temperature 55 C
Threads 2
Core : 2
Temperature 56 C
Threads 2
Core : 3
Temperature 63 C
Threads 2
L1 Data Cache
Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 6.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes
Memory

System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 7.91 GB
Recommended Total Size 4.00 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 7.91 GB
4096 MB DDR3-SDRAM (1333 MHz)
Source SPD
Memory Size 4.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer A-DATA Technology
Memory Manufacture Date Week 5, Year 2012
Memory Serial Number 44F30100
4096 MB DDR3-SDRAM (1333 MHz)
Source SPD
Memory Size 4.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Hynix Semiconductor (Hyundai Electronics)
Memory Manufacture Date Week 26, Year 2011
Memory Part Number HMT351S6BFR8C-H9
Memory Serial Number 585BA975
Memory Revision Code 304E
Batteries

Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL 4YRJH19
Manufacturer Name Sanyo
Type LION - Lithium Ion
Battery Serial Number 12971
Designed Capacity Percentage 92
Current Charge Percentage 100
Current Charge 48.60 Wh
Full Charged Capacity 44.58 Wh
Designed Capacity 48.60 Wh
Voltage 12.47 V
Communications

Network Card - Realtek PCIe FE Family Controller
MAC Address 18:03:73:99:51:69
Adapter Connected false
Current Speed 0 bps
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled true
Driver Provider Realtek
Driver Version 7.31.1025.2010, 10-25-2010
Network Card - Intel(R) Centrino(R) Wireless-N 1030
MAC Address ac:72:89:d5:f3:fe
Adapter Connected true
Current Speed 54.00 Mbps
IP Address 192.168.1.10
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled true
Driver Provider Intel
Driver Version 14.2.0.10, 8-3-2011
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Bluetooth Port Address (AC:72:89:D5:F4:02)
Service Name BTHUSB
Driver Provider Intel
Driver Version 1.0.81.20584, 7-19-2011
Hard Drives

SAMSUNG HM641JI
Vendor Samsung
Model Number SAMSUNG HM641JI
Serial Number S266J90B917489
Firmware Revision 2AJ10003
Size 596.2 GB
Marketed Size 640.1 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 1250263728
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Supported Transports ATA8-AST, SATA 1.0a, SATA II: Extensions, SATA Rev 2.5, SATA Rev 2.6
Form Factor 2.5"
Rotation Rate 5400 RPM
Temperature Information
Maximum Temperature (Lifetime) 63 C
Maximum Recommended 80 C
Maximum Temperature Limit 85 C
Minimum Recommended -5 C
Minimum Temperature Limit -10 C
SMART Attributes
Power Cycles 751
Power On Hours 2650
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 148 minutes
Excessive Password Attempts false
OS - C:
Drive Letter C
Volume Name OS
Volume Serial Number 2854-3DB5
File System NTFS
Volume Capacity 581.42 GB
Volume Free Space 76.08 GB
Volume Used Space 505.35 GB
Optical Drives

TSSTcorp DVD+-RW SN-208BB
Model Number TSSTcorp DVD+/-RW SN-208BB
Drive Serial Number R8KL6GLB973746
Firmware Revision D100
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
Write Strategy TAO, SAO, RAW, RAW-MS
Multimedia

Video Card - Intel(R) HD Graphics Family
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 3.77 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 8.15.10.2361, 4-10-2011
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (59 Hz)
Signal Type Digital
Sound Card - IDT High Definition Audio CODEC
Driver Provider IDT
Driver Version 6.10.0.6324, 1-25-2011
USB Devices

USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed High-speed USB 2.0 compliant
Driver c:\windows\system32\drivers\usbhub.sys
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed High-speed USB 2.0 compliant
Driver c:\windows\system32\drivers\usbhub.sys
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Device Version 105.1.9
USB Version 2.0.0
USB Device Speed Full-speed USB 1.1 compliant
Driver c:\windows\\systemroot\system32\drivers\bthusb.sys
Driver Provider Intel
Driver Version 1.0.81.20584, 7-19-2011
Laptop_Integrated_Webcam_HD
Manufacturer CN0T3NPC724871A7KA0CA00
Device Version 21.1.3
USB Version 2.0.0
USB Device Speed High-speed USB 2.0 compliant
Driver c:\windows\system32\drivers\usbccgp.sys
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
Input Devices

Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Path c:\windows\system32\drivers\i8042prt.sys
Driver Version 6.1.7601.17514, 6-21-2006
Mouse - Dell Touchpad
Manufacturer Alps Electric
Driver Provider Alps
Driver Path c:\windows\system32\drivers\i8042prt.sys
Driver Version 7.1209.101.204, 5-20-2011
Printers

Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Default Printer true


Product Version: 3.1.5803.11

1.1K Posts

October 14th, 2012 09:00

Hi techgal,

It is recommended to place the laptop on a flat surface. I will suggest you to clean the air vents and update the system BIOS.

Below are the steps to clean the air vents:

  1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.
  2. Turn off the System.
  3. Unplug the AC Adapter.
  4. Remove the Battery.
  5. Use Compressed Air to blow the dust out of the vents.

Note: Do not use your mouth to blow the dust out of a Laptop. If using a can of compressed air use the can according to the directions on the side of the can as you can cause damage to the computer if used incorrectly.

Please find the below steps to update the BIOS:

  • Click on the link: http://dell.to/RtWFX1
  • Enter the system's Service Tag and select the operating system.
  • Go to 'BIOS' and select the latest BIOS available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser” and click on “Download Now”.
  • Follow the on screen instructions and update the BIOS.

Note: The ac adapter should be connected and the battery should be at least 10% charged. Please disconnect all the external devices connected to the system before updating the BIOS. Your system will restart automatically while updating the BIOS.

Keep me updated. Please reply for any further questions.

120 Posts

October 14th, 2012 10:00

@ techgal

If the problem persists, it's wise to call for a Dell technician to look into your issue right away.

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