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2 Bronze

Vostro 3550 with Switchable AMD Radeon HD3550M

I've got Vostro 3550 that I bought to improve my 3D entertainment. The problem is that I feel like I would have bought a computer from 1999 not from 2011. It looks like graphics switching doesn't work at all. There is a proof:

Cinebench OpenGL ratio is almost the same on ATI and on Intel Graphics (on Intel it's even better). What can I do? Driver is in version:8.811.1.5000.

Screen from Cinebench: http://imageshack.us/f/810/vostro3550opengl.jpg/

Replies (42)
DellEMC

bobterri6

I know that engineering is aware that Open GL is not currently supported with switchable graphics drivers on other systems.  I don't know what solutions if any are planned for other systems.  Once I find out I will post here.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

2 Bronze

Terry,

Please don't take this personally, it's not meant to be personal, but I feel very strongly about this.  I have purchased Dell computers for as long as I have been purchasing computers.  I'm 56 years old.  I bought this particular computer because of the ATI graphics.  I have FSX  and X-Plane installed but neither of them will use the ATI card.  Even though I have assigned the switchable graphics properly when installing both programs.  Yes, I know FSX does not use OPEN GL, but it still won't use the ATI card, just the Intel card.  So, the whole reason I bought this laptop is wasted!  I'm out a bunch of money for a computer that is not functioning the way it was advertised to function.

Is it legal for Dell to advertise the option of a computer using ATI graphics when it won't, and as you state above, you "don't know what solutions IF ANY are planned for other systems (mine)."  I feel that I have been taken!  It should be illegal and maybe it is.  At the very least, if this is not resolved, I will never buy a Dell computer again for as long as I live.

Again, Terry, nothing personal against you, but you are the Liaison.  Would you please relay this to the proper personnel?

DellEMC

I am here to help and I certainly understand how this is frustrating.  This doesn't seem to be the same issue however, since we aren't talking about switchable graphics failing to support Open GL.

This is how I understand how AMD Switchable Graphics can be configured.

Enabling Switchable Graphics

To enable switchable graphics open AMD Vision Engine Control Center

Click on Preference.

Click Advanced View.

Then click on Power -> Switchable Graphics Method

Select the graphics processor based on application needs

Click on Switchable Graphics under the power tab. In the middle of the main window there is an application list.

You can set/change each application to be run on integrated GPU (will show "Power Saving" in green) or discrete GPU (will show "High Performance" in red). You can also add applications here.

I am assuming that this is what you have done for both FSX and X-Plane. Once you have done this how are you determining that the programs are not using the ATI graphics? This may be an incompatibility between the games and the ATI GPUs.

One other thing to try is to choose "Select the graphics processor manually or based on power source" and then select "High Performance" and give it a go. This should allow you to choose the AMD GPU as the default over the integrated GPU.  

If you continue to have problems please feel free to shoot me a private message with your service tag, name, location, shipping and email address and phone number and I will be happy to research possible service options.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

2 Bronze

I have replied to you via "start a conversation."

2 Bronze

I've sent the personal info you requested above to you via PM.  

I have assigned both FSX and X-plane to the High Performance Graphics option in AMD's Catalyst Control Center.  When i open up FSX's settings section/ Customize/Graphics Tab , there is only one video card available in the pull down menu for Device-specific options - Intel(R) HD Graphics Family .0.  The AMD Radeon HD 6470M card is not available to use.  Same for X-Plane.  The AMD card is not available in the config files.  

2 Bronze

Same problem here. Vostro 3550, bought in June 2011.

I haven't any problem running DirectX games, got awesome performance with high details, while on OpenGL games performance is even worse than a Latitude D610 dated 2005...

Tried all the things you said (and more), but nothing changes.

Looking forward see this problem fixed.

DellEMC

I wanted to post that a new BIOS update has been released for both the Vostro 3350 and the 3550.  These BIOS will allow you to select Fixed Mode over Switchable graphics.  If you disable switchable graphics you will need to install a fixed video driver for your AMD card. You will also need to update Quickset and Power DVD accordingly.  With the fixed driver installed, you should receive better performance on Open GL applications.

BIOS version A08 for Vostro 3550

 

BIOS version A06 for Vostro 3350

 

Quickset version 10.09.25 A02 for both Vostro 3350, 3550

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Community Accepted Solution
DellEMC

bobterri6  and you Inspiron N5110 owners

I believe that a similar BIOS upgrade will be available some time in October.  You will also need to install a fixed mode video driver and update Quickset and Power DVD.  You will use Quickset 10.09.25 A02 from the link above once the BIOS update becomes available.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

2 Bronze

I just updated my Vostro 3350 to bios A06. Is the disable switchable graphics option supposed to be in CMOS? I can't find the option going into setup.

Edit:

Didn't realize there was an updated video driver containing the new options. Found the new switchable options in the ati graphics settings. Problem solved.

2 Bronze

Issue resolved here also.

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