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July 16th, 2014 14:00

Warranty Expiration

Hi,

I Purchased a Dell Laptop from Walmart in August of 2009, for which I purchased a Dell Extended Lifetime Warranty (5 year). In my thinking the warranty should begin from the date I purchased the laptop, but the Dell warranty people tell me it begins from the date it shipped to Walmart, some 4 months before I bought it. How can this be???

July 16th, 2014 18:00

I did register the system with dell, and they acknowledge that I purchased it in August not in April when it was shipped to the retailer, but still have told me my warranty only goes thru April.

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87.5K Posts

July 16th, 2014 18:00

It isn't, IF you have registered the system in your name (systems purchased other than through Dell must be registered with Dell):

http://www.dell.com/support/retail/us/en/19/Register

The start date of the warranty will then be the date of purchase.

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