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UnhappyXPS
1 Copper

Why is my $4000.00 StudioXPS falling apart!?!

So I have been a Dell customer for close to 10 years. Had an old Inspiron 8200 for most of that time and it was amazing. The only issue i had was a battery that needed to be replaced after about 5 years. I was very happy.

So when i needed a new laptop in December of 2009, I decided to stay with Dell and ordered a Studio XPS 16(specs below). Because of my exceptional experience with my Inspiron 8200 I decided not to extend the one year warranty. BIGGEST MISTAKE OF MY LIFE!!!

I take excellent care of my lap top.

After my one year warranty expired I have replaced:

  1. My keyboard - half of the keys stopped working.
  2. My charger - stopped working.

Now my LCD monitor has stopped working. The video card is fine, I can plug in an external monitor and all is fine.

So I called Dell and a new LCD will cost me over $1,000.00.

Shame on me for not getting an extended warranty for a $4000.00 lap top.

SHAME ON DELL FOR SELLING ME A LEMON OF A COMPUTER!!

I have had a Mac desk top for 3 years now. Not a single problem. Ever.

Time for a change, Dell has lost my business after this expensive, abysmal laptop.

xps Specs:

1 Studio XPS 16 Notebook $3459.20
1 9-cell Battery
1 BLURAY COMBO,INSP
1 Creative SoundBlaster X-Fi MB
1 i7 720QM 1.6GHz (2.8 GHz, 6MB Cache)
1 6GB,DDR3,1333MHZ,2 DIMM
1 16.0 1080P FULL HD RGBLED LCD, W/2.0 MP,
1 ATI Mobility RADEON HD 4670 1GB
1 Arctic White LTHR,INSP
1 DELL RESOURCE DVD,BACK-UP,XPS 1645
1 Windows 7 OS Label,CNB
1 256GB HIGH PERFORMANCE SSD,M1640
1 Adobe Acrobat Reader 9.0 MLANG CNB
1 MCAFEE SAPPHIRE MUI,36MTH,XNB
1 PC-RESTORE, DIM/INSP
1 DELL WELCOME,SW,DIM/INSP
1 DELL CONNECT 2.1,DIM/INSP/XPS
1 DELL DOCK CONSUMER,INB/XNB
1 DELL-DOWNLOAD-FLAG
1 DELL SPRT-CTR SW,64BIT,2.0
1 FACIAL RECOGNITION
1 WINDOWS LIVE SEARCH,MUI,CSMR NB/DT
1 Dell Webcam Central v1.4
1 Roxio EZCD Creator 10.3 DE, Factory Inst
1 CYBERLINK POWERDVD 8.3 BD-P DVD,CNB
1 WIN 7 HOME PREM, 64, ENG,S/XNB
1 INTEL WIFI LINK 5300 802.11AGN
1 INTEGRATED NIC
1 MICROSOFT OFFICE 2007 PROFESSIONAL,INSP
1 HW WRTY+SVC,STUDIOXPS 1645,SOL,INIT,CA
1 RTD,STUDIOXPS 1645,SOL,INIT,CA
1 XPS WARRANTY SPRT, INSPIRON, INIT YR,CA
1 SHIPPING FEE
1 LOJACK THEFT RECOVERY SW,1YR,DHS
1 DW 370 (USB module)
1 INFO,LOJACK,1YR
1 NO WARRANTY,YRS 2/3(1-1-1RTD)
1 LOJACK THEFT RECOVERY SERV.,1YR,XPS,DHS
1 BC $1.20 EHF,NOTEBOOK PCS


 View My Orders
Sub-Total : $3459.20
Shipping : $0.00
GST/HST : $172.96
PST/QST : $242.14
Order Total : $3874.30
1 Reply
AB Robertson
1 Copper

Re: Why is my $4000.00 StudioXPS falling apart!?!

Dell Studio xps 16 is a lemon!

I have 5 Dell laptops but I've never had a lemon like the Studio xps 16!

I have had nothing but problems with my Studio xps 16.

It has virtually had every part replaced at least once - sometimes twice. Repairs seem to work for at the Max 9 months at the minimum a few hours (as in yesterday for 4 hours after the repair guy fixed it).

++++++++++++++++++++++++++++++

04/14/2009

 

Studio XPS Laptop 1640

8GB, DDR3, 1067 MHZ,2 DIMM, XPS 1640   

56 WHR,6-CELL,LION,PRIM BATT,INSP      

BLURAY COMBO,INSP      

320GB HARD DRIVE,7.2K, XPS 1640    

etc             

Total Price w/Discounts:

                                    $2,689.39        

++++++++++++++++++++++++++++++