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wdolek
1 Nickel

Windows 10 CU, no fingerprint option under Windows Hello; Unable to install DDP due to missing KB3081448

Hi, I'm bit lost and even Dell support is not capable of helping me. Here is the problem:

Windows > Settings > Accounts > Sign-In options > Windows Hello:
there is no option for fingerprint. Only available sign-in option is Face recognition, which works.

I have already tried many things, without any success.

1) Installation of Dell Data Protection tool fails with this error:
---------------------------
Dell Data Protection | Security Tools - InstallShield Wizard
---------------------------
The required Microsoft KB3081448 or equivalent is missing. This is required for software and drivers to work correctly. Please, install this and then retry. Aborting install.

- Windows is up to date
- Dell drivers are up to date (Dell Command Update)
- Attempt to install KB3081448 manually fails with following error:

[Window Title]
Windows Update Standalone Installer
[Content]
The update is not applicable to your computer.

2) Tweak Group policies:
Computer Configuration/Administrative Templates/Windows Components...

  • Biometrics
    • Allow domain users to log on using biometrics: Enabled
    • ... other options left: Not configured
  • Windows Hello for Business
    • Use biometrics: Enabled
    • Use Windows Hello for Business: Enabled
    • ... other options left: Not configured


3) Update of TPM driver to version: 1.3.2.8

4) Re-install of Dell Control Vault 2 driver

5) Runnig commands:

  • sfc /ScanNow
  • dism /Online /Cleanup-Image /CheckHealth

... without any error.

I can see in Device Manager successfully installed devices:
- Biometric devices/Control Vault w/ Fingerprint Touch Sensor
- ControlVault Device/Dell ControlVault w/ Fingerprint Touch Sensor
- Security devices/Trusted Platform Module 2.0

Device/OS specs:
- Windows 10 Pro (Creators Update) 1703, OS Build: 15063.502, 64 bit
- Dell Latitude 7480

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4 Replies
8 Krypton

RE: Windows 10 CU, no fingerprint option under Windows Hello; Unable to install DDP due to missing KB3081448

I don't have any of the Control Vault software and mine seems to work OK.   Are you in an Enterprise environment?

I don't know what the control vault is used for so not much help there but perhaps if you can get it working without that you might be able to move there later.

The KB referenced does not seem to show up in the Update Catalog, where did you get it?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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8 Krypton

RE: Windows 10 CU, no fingerprint option under Windows Hello; Unable to install DDP due to missing KB3081448

There was a new Bios released Aug. 1, I suppose the updater installed that for you?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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wdolek
1 Nickel

RE: Windows 10 CU, no fingerprint option under Windows Hello; Unable to install DDP due to missing KB3081448

I was originally following these instructions:

www.dell.com/.../fingerprint-reader-installation-guide

KB3081448 is possible to find here:

answers.microsoft.com/.../0ecf32ea-3a00-4fe2-aefb-1d6449c7a160

... it's from 2015! (doh)

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wdolek
1 Nickel

RE: Windows 10 CU, no fingerprint option under Windows Hello; Unable to install DDP due to missing KB3081448

Hi, I can see only 1.5.2 (Release Date: 27 Jul 2017) for Latitude 7480. And of course I have this version installed.

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