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3 Posts
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1111501
Windows 10 Update kills XPS 13 Touchpad Functionality
After updating to Windows 10, the Touchpad on my Dell XPS 13 (L321X) no longer responds to Tap-To-Click actions or Two-Finger scrolling. This is extremely frustrating.
I've tried rolling back the driver to the previous Synaptics driver with no luck.
I've tried uninstalling the Synaptics driver and starting over with the original Cypress driver and rebuilding from there and that hasn't worked.
I've scoured the internet for a solution and there doesn't seem to be one other than waiting for either Dell or Synaptics to address and fix this issue by updating the driver. Please hurry.
jcrupi
3 Posts
5
July 31st, 2015 15:00
Found my own solution.
1. Uninstall the Synaptics 19.0.10.0 driver.
(Control Panel -> Device Manager -> Mice and other pointing devices -> Right click on Synaptics PS/2 Port TouchPad -> Uninstall Driver)
2. Reboot
3. Go to http://dellwindowsreinstallationguide.com/driver-sets/dell-touchpad-drivers/ and download the Cypress Touchpad 5.5.1.59 driver
4. Install the Cypress Touchpad 5.5.1.59 driver
5. Reboot.
6. Enjoy your working Touchpad. Use it to disable automatic updates so Windows / Dell / Synaptics doesn't mess this up in the future.
LordBane
1 Message
0
August 1st, 2015 00:00
The driver on that link is not the 5.5.1.509 it is 2.5.1.59A00
jcrupi
3 Posts
0
August 1st, 2015 14:00
That wasn't there yesterday. I used the one I indicated and it worked fine. Looks like there are more options now.
Jhyer
12 Posts
0
August 1st, 2015 15:00
I've had zero issues with my trackpad after Win10 on my XPS 13 9343. In fact it may even be performing a bit better than it was with 8.1.
dnslong
2 Posts
0
August 5th, 2015 13:00
Thank you so much for the solution! I had the same problem with my XPS 13 and it was driving me nuts. I first tried the "2.5.1.72 Windows 10" Cypress driver that was listed, but it didn't work. The driver you suggested worked great!
Thanks again for sharing your solution!
boissona55
5 Posts
0
August 5th, 2015 13:00
I have had several issues with my XPS 13 9343 trackpad under Win 8.1; mostly erratic behavior every now and then, sometimes needing a reboot to temporarily get the thing working again. Any such issues with Win 10?
boissona55
5 Posts
1
August 5th, 2015 15:00
Isn't there a Dell moderator looking into this and wondering "Gee, we should be addressing this issue"? The trackpad is the XPS 13 Achille's heel and should be fixed pdq!!!
nealbrussell
2 Posts
0
August 8th, 2015 07:00
I have an XPS 15z and when I tried to download Windows 10, it would not let me proceed unless I removed Cypress Touchpad. Didn't know how to do that so I'm stuck. No help from Dell.
RGibran
15 Posts
0
August 8th, 2015 15:00
The Cypress Driver Ver. 2.5.1.72 is running just fine on my XPS 13 (L321X) FYI.
suzynhabr
1 Message
0
August 9th, 2015 11:00
Thank you very much ! My Trackpad is back !
BelladonnaT
2 Posts
0
August 18th, 2015 18:00
It worked for me. Thanks for posting.
Cali Duck
22 Posts
0
August 20th, 2015 08:00
The Cypress driver available here resolved the issue for me. Thanks JCRUPI!
eclypse_66
4 Posts
0
August 26th, 2015 10:00
I downloaded the most recent driver and still having issues. It works for a little while and then stops responding. I have to reset my machine or let it go to sleep before it responds again. I have contacted Dell with no resolution so far.
BelladonnaT
2 Posts
0
August 26th, 2015 21:00
It worked for me for about an hour or so. I just uninstalled Windows 10 and went back to Windows 7.
KayOh
2 Posts
0
September 22nd, 2015 13:00
I have XPS 13 L321X and still had problems with trackpad lockups with driver 2.5.1.72.
Possible differing results due to XPS 13 L321 and L322 versions of laptop.
Found newer driver on Dell version 2.5.3.43 that solved my lockup. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=RC1WT
Uninstall and install newer.