chriswalshie
1 Copper

XPS 13 (2015) - Bluetooth Headphones won't reconnect

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I have a pair of Sennheiser Momentum Wireless headphones.  They paired successfully the first time, music worked, worked as a headset.

Rebooted the laptop for something, now they won't reconnect.  Deleted the pairing, repaired fine but won't reconnect.  Have tested this on another laptop and it works fine.

Currently running the WIDCOMM drivers on the dell support site.

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alokhine
1 Copper

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi all!

I just registered because after several hours searching I finally found a working solution and I wanted to share it!

I tried everything else, mind you, even resetting BIOS. This is the ONLY thing that worked for me and its very simple:

1) Hit windows key, then type "control panel", click on Control Panel.

2) On the top right, switch "view by" to small icons, then select Troubleshooting

3) On the left, select View all, then click on Program Compatibility troubleshooter

4) Click next, the select "bluetooth". After a while, it will propose using Windows 8.1 compatibility settings for bluetooth, say yes.

5) Now remove your bluetooth device and re-pair it - it will take longer to pair because now it is actually working.

Hopefully this fixes your problem!

Apparently its not a Dell exclusive thing, but a more general Windows 10 flaw.

Best,

Alonso

25 Replies

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi, 

Can you do a system restore and try pairing again. May be some backend services update have conflicted.

Did you try any other bluetooth device ?

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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chriswalshie
1 Copper

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi Hemalatha,

Have tried a restore and didn't work. Have tried other Bluetooth devices and they work fine but they are different types of BT profiles.

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RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Ahmm that sounds strange. Give me sometime will check on it and get back.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi, 

Can you remove all the entries of bluetooth in device manager and reinstall the drivers a fresh again then restart and try.

if this doesn't work, then the only last option is to reinstall windows.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi,
How is it going with your system.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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chriswalshie
1 Copper

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi Hemalatha,

Format and reinstall using the latest drivers have solved the need to reinstall the Bluetooth stack every time to connect.

New problem is reconnecting after a disconnect, it will connect fine, but Windows won't route any sound through it, you need to reboot.

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RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi,
Can you please click on the volume icon and select playback devices. Make the headset as the default device and let us know.
Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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jjfremen
1 Copper

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hello, I have the exact same problem with my dell xps 13 1080p

I have tried with 3 bluetooth devices, 2 speakers and 1 headset.

They do connect the first time you pair them, but they dont ever connect again.. no option to do so,.. they do not get detected automatically either.. only optionis to unpair them, pair them again... wait for the drivers to download again and then they work.. sometimes...

this is a very annoying issue... please solve it.. the laptop is nice but it has so many of these little bugs that make it very low end at the end...

j-kat
1 Copper

RE: XPS 13 (2015) - Bluetooth Headphones won't reconnect

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Hi

I'm  having the  same  problem ( can't reconnect without restarting windows). 

Windows 10,  xps 13,  Sennheiser mm-400x

/Johan

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