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XPS 13 9360 : very often hangs on a black screen while resuming from hibernation
I have done two things on my XPS 13 9360 :
- deactivate "connected standby" because I found that my laptop had woken up and used all my battery at least once
- activate hibernation after 240 mins of sleep to save battery
It works except that, very very often (almost always), it "locks up" on a black screen after the DELL logo when resuming from hibernation.
I've never had such issues on any other laptop, what can be the reason and how to solve that ?
Thank you for your help
DELL-Jesse L
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December 15th, 2016 08:00
Greg_FR,
Try the steps below. The Start Menu needs a popup menu with ' Hibernate' 'Shut Down' and 'Restart'.
1. Click starts > settings > system
2. Left side menu click > Power and Sleep.
3. Scroll down click > Additional Power Settings.
4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:
When I press the power button ~ Hibernate.
When I press the sleep button ~ Turn Off the Display.
When I close the Lid ~ Sleep.
Now return to 3 above > Additional Power Settings and continue:
5. Look for 'Plan shown on the battery metre' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.
6. Adjacent your choice click 'Change Plan Setting'
7 On next screen click 'Change advanced power settings'
8. A new menu appears. Move down and click > Power Button & Lid
9. Go down the menu and make these changes [battery and plugged in];
Lid close .... change to 'Sleep' for both options.
Power Button ... change to 'Hibernate' for both options
Sleep Button ... change to 'Turn Off the display'.
Dont forget to OK before closing the process.
Power option key 'sleep' has now been removed and Hibernate installed.
Your computer should no longer crash to a black screen.
Use Hibernate, Shut Down or Restart.