Unsolved
This post is more than 5 years old
2 Posts
0
1299
XPS 15 9550 Power Issue
HI,
My laptop is a bit bit over 1.8 year old. The fist year I had sent into service 3x for this same issue. As such as it goes the issue has come back. I have tried the removing battery and draining excess power. Sadly no power up. Any more Ideas?
TIA
Frank
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
July 31st, 2017 22:00
Thank you for your message.
What happens when you power on the computer, do you seen any lights blinking or steady?
Is the light on the AC adapter on & does it stay on when connected to the notebook?
Try using an alternate adapter & without the battery & check if the computer turns on.
If the issue persists, it could be an issue with the motherboard or DC port.