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XPS 15 9550 - battery problem
I purchased XPS 15 9550 on June 27, 2016 after paying a fortune.
Straight away noticed an issue with battery life i.e. charging / discharging very quickly.
The very first time, battery got charged to full in just few minutes. After charging, initially it said battery life is 4 hours. But battery discharged in just couple of hours time.
Since then, battery charges to full in about 30 minutes and finishes in less than 2 hours.
Since my laptop is still under warranty, I raised a support ticket immediately on June 29, 2016. Regrettably I have not had any response from Dell.
Please can you help in resolving this battery issue.
DELL-Rishi
2K Posts
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July 15th, 2016 15:00
Hi ROADSIDETREE,
Are you using the original Dell OEM adapter? Is the adapter frayed? What applications are using on the system when the battery starts discharging?
Update the BIOS - http://dell.to/208APcj- restart the system and check again.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Lastly, do you have the support ticket#, so we could review the same?
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.
roadsidetree
6 Posts
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July 18th, 2016 02:00
Hi Rishi,
Thanks for your reply. As required I have sent you PM with the details you asked for.
Will look forward to hearing from you.
roadsidetree
6 Posts
0
July 18th, 2016 02:00
Hello,
I reporte d the battery issue I faced with my brand new Dell XPS 15 9550 in the SMB forum here > http://en.community.dell.com/dell-groups/small-business/f/3508/t/19985738
As per the directions from Dell rep, re-posting my query here. Please can you help and solve this issue?