dmgardiner25
Not applicable

XPS 15 (9550) screen flickering then freezing completely

A few weeks ago, my XPS 15 started flickering for about 1 second and then would freeze completely, couldn't move my mouse and if there was any sound playing before it would stop. It normally happens right after I open the screen and it wakes up (doesn't happen on boot, just when it was sleeping) but occasionally happens while I'm using it. I've tried reinstalling the graphics drivers (both the 960M and the 530) and that hasn't made a difference.

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DELL-Akshatha M
4 Beryllium

RE: XPS 15 (9550) screen flickering then freezing completely

Hi dmgardiner25,

Thank you for writing to Dell Community Forum.

Please update the BIOS and chipset drivers followed by graphics card drivers.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

DELL-Akshatha M
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