This post is more than 5 years old
10 Posts
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13906
XPS 15z trackpad/touchpad problems. I'm at my wits end.
Good lord, I've had nothing but problems with the trackpad since I bought this laptop. At first it was just terrible drivers. I thought I had everything solved by using the XPS 13 drivers, and setting the following registry entries to 0: DisableTrackPadWhenKeyboardActive KeystrokeDesensitivityEnable
Everything seemed solved and worked the way I wanted it to.....for about a week.
This evening I came home from work, and the touchpad is unusable. If I drag my finger across it, the mouse pointer is slightly delayed in moving across the screen. Then, once I get the pointer where I want it, if I lift my finger off the touch pad, the pointer jumps an inch in a random direction. It's like a cruel joke.
I have tap-to-click turned off. I've tried to uninstall and reinstall the driver. Previously, when I hated the driver that came with the laptop, I was able to uninstall it and use the default Windows 7 driver fairly well, the one thing I couldn't do was disable tap-to-click. That's when I found the XPS 13 driver worked the way I wanted. But now nothing I do helps.
Here's another symptom. If I attempt to use the vertical edge scrolling while the cursor is in the textarea for this post, it actually outputs letters into the textarea. So if I scroll up right now it produces this: bgbkmnpepppqdplke
I have no idea what's going on. Whoever heard of vertical scrolling actually typing letters?
I've run Malwarebytes Anti-Malware and my anti-virus software and found nothing.
This is truly frustrating.
redbird19
10 Posts
1
July 7th, 2012 23:00
Ok, sorry for the delay, I was away on vacation but I got this problem solved by calling Dell support. They updated my bios which solved the touchpad craziness. I then went back and installed the XPS 13z drivers, resetting the two registry entries, and things are back to normal.
I don't know what happened though, or why the bios needed updating as the touchpad worked previously. But at this point I'm not even going to try to understand it.
DELL-Royan S
3.8K Posts
0
June 26th, 2012 02:00
Hi,
Welcome to the Community. I suggest you try and reseat your palmrest. Use the below link for help.
support.dell.com/.../palmrest.htm
If you have an active warranty, then I do not suggest you try this step. Instead send me a Private Message, click on my user name, add me as a friend, and send me your Service Tag, phone number and address.
Thank you
redbird19
10 Posts
0
June 26th, 2012 18:00
I've sent the private message with the information you requested.
I just don't get how the trackpad could work flawlessly in the morning, then be unusable when I get home from work. No one was using it. Thought it had to be an automated windows or driver update of some kind, or even a virus, but system restore didn't fix it and anti-virus software didn't catch anything. I'm bummed. I was finally starting to feel good about my purchase, now I'm back to thinking about returning it. :(