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August 29th, 2014 07:00

XPS12 windows not starting black screen

just purchased this touch Dell XPS 12 Ultrabook... Yesterday there was starting issue, I turned it on to power up, and signed in to my user section suddenly I got completely black screen with curser arrow that I can move around. . ... there was just keypad lights on and the rest is all black screen after turning power switch on, no user choice screen, no info about bios activity.. nothing. I can't start the computer, I am using my old computer now.. very frustrated.. anybody had any issues similar to this one? ... the machine is under warranty, .. I"ll be very happy to hear if there is a quick fix. Thanks.

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January 5th, 2015 17:00

I have the exact same issue with mine. You log in to your user account, the screen goes black, but the mouse arrow is still working. Anyone find a fix to this issue yet?

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