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May 27th, 2012 09:00

authentication password for dell vostro 1015

So I just got this laptop, Dell Vostro 1015 from a freind of me. Right when I get past the dell loading screen it asks for an authentication password. It won't let me access the laptop at all.Even my freind dosn't know it. Please help.

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87.5K Posts

May 27th, 2012 10:00

If your friend can't supply it, he/she will need to transfer ownership to you so you can contact Dell for the master password.  The cost of the call will be $50-60 once the transfer is complete.

June 2nd, 2012 15:00

hi, not sure if you solved your password problem.

here is how i solved mine, i bought my dell vostro 1015 from a second hand shop. they had the password to continue booting into win7.

1-problem solved

2-this allowed me into the bios

3- i then wouldnt allow me to make changes

4- i bought the unlock from ebay

5- when you get the code to unlock . there is 3 boxes for passwords 1 to enter password, 2, to confirm 3 to change

i entered password in box 1 only,then pressed enter this then unlocks the password boxes.then click unset.  sorted

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