Jarno1
1 Copper

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Any news on the fan issues? Anyone....? When can we expect a fix for this? In my case for the Precision 5510.

And to be clear: I mean the fan of the laptop blowing as soon as connected to the TB15 dock

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mjp2016
1 Copper

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Don't expect Dell support to be very helpful when you call. I was transferred to 6 people by the time I reached someone who even knew what a docking station was and he wasn't up to speed about this issues what so ever. I plan on sending mine back most likely.

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BrandonRedder
1 Copper

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

I did end up calling Dell Support. I spoke with five different people and had a tech mess with the drivers for about two hours. At the end he found a driver that was updated yesterday (new version released on dell website). The dock worked for about twenty minutes after I finished talking to support and then it died... I have since emailed them and they escalated to the product support team. 

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xKloc
1 Nickel

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Here's the latest status from support:

Hi Todd,

 

Greetings from Dell.

 

This email is about your recent email conversation with Dell Technical Support about Thunderbolt port issue.

 

Todd - I am sorry about the delay in the resolution, I have escalate the case to our engineering team, as soon as I hear from our engineering team I will write to you.

 

Thank you for your time and patience.

 

If you need further assistance from our end, either you can reply to this mail, or use any of the below mentioned lifelines.

 

  • Live chat with Technical Support / Customer Care you can click on link:

https://channels.us.dell.com/netagent/cimlogin.aspx?questid=62BBF5CB-D621-4129-AFD9-747668ED5FE2&por...

 

If your issue is resolved please disregard this email.

 

Thank you for choosing Dell and giving us the opportunity.

 

Regards,

Santu.

Dell | Technical Support Specialist

Shift Time - 10:00 AM to 06:00 PM CST

Weekly Offs: Saturday and Sunday

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Highlighted
bull3964
1 Nickel

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

3 weeks and my return is still sitting as "Open - Unassigned."

What really is terrible is the only time I really have to call is on the weekends and they don't answer the phone (or do online chat) over the weekend.

I had my final straw with the dock last night when I was sitting in the other room and just heard it start going though the connect and disconnect sound over and over again.  Now nothing I seem to do can keep it connected for more than a few minutes.  The thing was working for a full week just fine.  Then it just flips out for no reason and dies.

It's just not worth the hassle anymore.  I need to get my desktop back up and running for other reasons, so there's not much point in the dock now for me.  I could use the $299 elsewhere.

Time to chalk this up as a failed experiment and move on.  It will be interesting to see if the Razer Core has similar issues when it comes out next month.

Edit: And as of this morning I have my shipping label finally.  That's good at least.

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tigersoft
1 Copper

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

 me too..

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corygross
1 Nickel

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

I have brand new XPS 15 9550 with the latest drivers, a TB15 dock, and two Dell P2715Q monitors.  At this point, I am only testing with one monitor, since I haven't been able to get that one working yet.  It comes on for a couple of minutes and then shuts off.  Of course, I'm unable to use the NVidia 960m card in the laptop at all without black-screen crashing.  What a disaster.

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ping2016
1 Copper

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Docks still not working.  We are small biz w/ 35 employees.  Trying to replace old HP equipment, we run all notebooks and docks with monitors keyboards/mouse at desks.

Purchased XPS 9550 last month, along with 2 TB15 docks.  After updating everything I can sometimes get it to work.  However if the laptop ever goes into sleep mode while dock is connected it causes all sorts of havok.  The dock stops working and the connection will cycle repeatedly.  At this point you have to hard turn off the laptop and power cycle the dock to get it to work (if you are lucky).

Also dock will not work while laptop lid is closed (we run dual monitors). 

All sorts of buggy issues.  Dell please fix ASAP or stop selling hardware that doesnt work.  We need to order 10-15 additional units but cannot until this is resolved.

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mikemrossi
2 Iron

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

On the precision 7710, so far the only issue I have had is after I go into the bios setup, I need to power off and reboot the machine a couple of times for the system to see the Thunderbolt USB.  The external monitors work, but no USB or Network through the TB.

When this happens, once in windows, if I go to the TB icon in the task bar and check settings and details, there is unknown listed for most the items.  I do not have a screen shot of exactly what is shows but will get it if it happens again.

I have not changed the default, but in the bios, there is  USB/Thunderbolt Configuration setting.  Under it is a security setting.  One option is to set as no security (first option).  I do not have this selected (it is not default).  The second option is default (I need to go back into bios tonight to see what it is called).   I wonder if part of the issue is a security issue with the system bios and the TB and maybe selecting the no security option will solve some of the issues.  Just a guess. 

Mike

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turbochris
1 Nickel

RE: Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Also dock will not work while laptop lid is closed (we run dual monitors). 

Still same here. I'm losing my patience.  We have 2 TB 15's and 1 XPS 13 9350 and 1 XPS 15 9550.  I was testing with the XPS 13 yesterday. I was able to boot up with the lid closed with a single monitor attached and worked on it for about 15 minutes before the screen blinked and came back on, a few minutes later it blacked out and never came back.

My XPS 15 with the TB15 is rock solid with 3 screens all day long, but only if my lid is open.  So frustrating.

CAN SOMEONE FROM DELL PLEASE RESPOND TO THIS ISSUE??? 

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