Unsolved
This post is more than 5 years old
1 Message
0
1840
closing lid sometimes doesn't make my xps13 sleep
I found my lapdop warm and battery flat after my xps was closed for few hours.
Happens sevral times.
Please advice.
Unsolved
This post is more than 5 years old
1 Message
0
1840
I found my lapdop warm and battery flat after my xps was closed for few hours.
Happens sevral times.
Please advice.
Top
DELL-Rishi
2K Posts
0
April 15th, 2017 08:00
Hi STAVHACO,
What is the exact system model? Does the system sleep fine? When you open the lid, is it already on desktop or do you need to press the power button to resume?
Are you using an original Dell OEM Adapter? Is the battery fully charged before you put the system to sleep? Is the issue seen on manual sleep or auto sleep?
Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.
Kindly follow this article and make the required changes and monitor the battery behavior - http://dell.to/2oKpwNR
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.