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dell Studio1558 Black screen, Monitor proplem Msg: Error code 2000-0321. Msg: Unable to detect LCD
Problem: computer won't start, black screen, everything else is running.
LCD Bist test (d+power) works just fine. Then again black screen.
I connected external LCD (pressed fn+f8 on start up) and was able to see the windows logo then blue screen announced that video driver crashed.
System test (fn+power) Gives Monitor problem Msg: Error code 2000-0321. Msg: Unable to detect LCD. Finally I was able to start windows after I uninstalled ati video drivers. The red vertical lines appeared.
Tried installing multiple times different video drivers with the same result: blue screen- video driver failed.
Once windows starts normally on the laptop screen with standart video drivers. After restarting the system I have to use external lcd again.
I will appreciate any advise or suggestion. Thx
Dell studio 1558
Intel i5 m450
Ati Radeon hd 5470
500 gb Samsung
Bios a12
Gpu cpu temperature is normal
Tome40
9 Posts
1
January 25th, 2016 12:00
The problem started about 3 weeks ago as a continuous video driver failure ( blue screen, stikmpag.sys, dxgkrnl.sys ,dxgmms1.sys) and then escalated to the black screen.
Today I repeated LCD test (d+ Power). The laptop screen went through the series of collar screens and went black again. I was forced to restart it by pressing power button.
I am able to start and use windows on the external LCD monitor with standard VGA video driver ( with vertical lines). The laptop could be started in the safemode with external LCD attached.
I have win 7 sp1 64 bit. All important windows updates were recently installed. Should I install any optional updates? If yes, which one?
Am I experiencing hardware or software problem?
Any advise pls
Regards