macg27
1 Copper

e6410 built-in webcam

Hello,

I received a e6410 laptop through ma company. XP is installed on it. My problem: the webcam is not working.

So, first I download and install the latest driver from the dell website. But there was an error during the installation.

Then I look in the device manager and no webcam is present at all. So it's seems to be an hardware problem. 

So I go to the bios and look for an option to activate it but there is no option in the dell bios...

Does anyone know have an idea to solve my problem (a way to have my webcam detected by the system)

Thank you

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20 Replies
uamis92
1 Copper

Re: e6410 built-in webcam

I am having the same problem and I can't find a fix either.  Have you resolved your problem?  And if so, how did you fix it?

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rostek
1 Copper

Re: e6410 built-in webcam

I have also problem with hardware in Dell e6410 (webcam, hsdpa modem, analog modem).

Maybe our laptops just have gaps instead of those devices.

Are you sure that your laptop has a webcam? - I think it is ambitient light sensor - not webcam.

Regards

Rostek

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kamelsoleman
1 Copper

Re: e6410 built-in webcam

Dear

Ru slove ur problem with ur webcam or not yet i have also same problem

can u tell me if u do it

thanks

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egompin
1 Copper

Re: e6410 built-in webcam

it is just a sensor not a webcam you should see twice the same gap but the one in the midlle of the screen will be web cam

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sasukewa
1 Copper

Re: e6410 built-in webcam

On the spec sheet for e6410 it says it is a webcam.    I am looking for the Windows 7 x64 drivers for it.   Anyone who knows where to get it please let me know.

 

 

 

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Highlighted

Re: e6410 built-in webcam

There should be native drivers for the Webcam in Windows 7 for most of our systems.   The following link gives instructions on correcting webcam issues.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266612#Issue3

Close any applications that are currently using the webcam. Save and close any applications that you are currently working on as the system will need to restart.  
  1. Click Start
  2. Right-Click Computer
  3. Click Properties
  4. Click Device Manager on the left hand side
  5. Click Imaging devices
  6. Right-click the Integrated webcam
  7. Click Uninstall
  8. Follow the prompts to continue to uninstall the Driver.
  9. Once uninstalled restart the computer
     Note:
    After your computer restarts there will be a series of prompts that will reinstall the webcam driver automatically.

 

 

Webcam's dont ship by default with the system, if you didn't order one when you purchased the system then it is very likely that the system doesn't have one.

If this fails to work then you may have Windows corruption. One of the reasons it is crucial to make sure that no apps are using the webcam, and that the webcam is completely removed from device manager.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Re: e6410 built-in webcam

 

If you wish, shoot me a private message with the service tag of the system and I take a look to see if it shipped with a webcam.

If you are sure that the system shipped with a webcam (it has worked before)  then make sure that no programs are trying to use the webcam.  Use msconfig if you have to, start / run / type in msconfig and press enter.  Click on services, check 'hide all microsoft services", and then click "disable all".  Click on the startup tab, click "disable all" and click ok and choose to restart the system. 

Check device manager, click View and then click "show hidden devices" and check under imaging devices and make sure there is nothing listing the webcam. Then try downloading the latest driver from the Dell website and see if that helps.

TB

 

An afterthought, please make sure to return Msconfig to normal startup after installing the Webcam Driver.

 

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Adam.McMahon
1 Copper

Re: e6410 built-in webcam

Terry, 

I am having the same problem as the users above. I tried the steps you outlined above, however, when I went to device manager, my computer does not even list a "Imaging devices" option. I know for a fact that I have an integrated microphone and webcam, as I used it last week when my computer was operating using Windows XP. It was when I upgraded to Windows 7 that I have been unable to record audio or video using the microphone or webcam. It seems as though the computer is not recognizing the existence of the mic or the webcam, and I have tried installing the drivers for both from the Dell website and I receive an error message that states "Could not find an integrated Webcam" when I try and install the webcam driver. As for the microphone, I tried installing the IDT driver but I don't know if this is the correct drive to install the mic. Any suggestions?

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Re: e6410 built-in webcam

Adam

Unfortunately they may be no drivers available for the webcam with Windows 7.  With our systems that ship with Windows 7 the webcams are designed to use the native webcam driver built into Win 7.  If this is a system that shipped before Win 7 came out, then the webcam may not have a compatible driver at all with Win 7.  If your system shipped with Vista then there is a chance that the Vista driver may work, so that is one thing that I can suggest that you try.  If there is a Vista version of Webcam Central for your system try that.  

If you have a newer system, but a business model that shipped with Windows XP but is fully compatible with Win 7 then you shouldn't have to install a driver. If you do have an E6410 as the others in this thread, then you can try running diagnostics to see if the webcam is detected.  Start the system tapping F12 and choose diagnostics. Allow the basic tests to complete, you may be asked to run memory tests, choose no, and choose yes for hardware tests.  Choose symptom tree and then choose problem with USB device and see if the webcam is detected and if there are any problems.

When you reply please do include if you have a E5410 or some other model, and the results of the diagnostics if you were able to run the USB tests.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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