Hi Can you please send us the screenshot of system info page. Also have you tried running as an admin, we definitely dont see any issues with the firmware as such
please find the attached file concerning requested screenshot, also I will export the system info from supportassist software and send it in the next post.
Yes, I tried to run as admin but the same error occurred.
When did the issue start? Are there any bluescreens / system crashes? Could you restore the system to an earlier point where it was working fine - http://dell.to/1KcEs6D
Was the palmrest replaced anytime in the recent past?
Update the BIOS from support.dell.com - http://dell.to/1kGWIcI - enter the service tag and select drivers and downloads and run the BIOS update.
Restart the system and keep tapping on f12 key and select diagnostics. Run the test and make a note of any errors that you might possibly encounter and reply with the error details.
Restart and try installing the drivers in compatibility mode if required.
Try the built in admin and check - http://bit.ly/1Bgok2R
the issue start after I start the DOSUPDAT.BAT file to update the firmware, there is no bluescreens/ system crashes, I tried to restore the system on earlier point but the same error displayed.
no I didn't replace it, it was work properly before installing windows 64bit.
I have installed the latest version of bios.
I did the diagnostic test, it is pass without error.
I tried to install using compatibility mode, but the same error occurred.
I have enabled the built in admin, and installing the DDPA without luck.
please make sure that the sleep.exe and ushdiag.exe in the DOS folder in the firmware files is compatible with windows 64bit.
DELL-Hemalatha
2.8K Posts
0
October 8th, 2015 07:00
Hi,
Please PM us the system tag# and also the drivers link which you were installing.
Regards
Adham Asmar
11 Posts
0
October 8th, 2015 08:00
Hello,
The download link for the firmware is: http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=TJ9CD
Best Regards,
DELL-Hemalatha
2.8K Posts
0
October 10th, 2015 04:00
The system tag# as well please.
Adham Asmar
11 Posts
0
October 10th, 2015 05:00
Hello,
the service tag# is: <ADMIN NOTE: Service tag removed per privacy policy>
Regards,
DELL-Hemalatha
2.8K Posts
0
October 10th, 2015 22:00
Hi
Can you please send us the screenshot of system info page.
Also have you tried running as an admin, we definitely dont see any issues with the firmware as such
Adham Asmar
11 Posts
0
October 11th, 2015 01:00
Hello,
please find the attached file concerning requested screenshot, also I will export the system info from supportassist software and send it in the next post.
Yes, I tried to run as admin but the same error occurred.
Regards,
Adham Asmar
11 Posts
0
October 11th, 2015 01:00
[View:/cfs-file/__key/communityserver-discussions-components-files/3518/0028.System-Information.pdf:550:0]
Adham Asmar
11 Posts
0
October 14th, 2015 08:00
Hello,
is there any update?
Regards
DELL-Hemalatha
2.8K Posts
0
October 14th, 2015 23:00
Hi,
apologies, Got the screenshot, give me a days time, will keep you posted.
DELL-Hemalatha
2.8K Posts
0
October 14th, 2015 23:00
Hi
Please reply to our request in last post.
Awaiting
DELL-Rishi
2K Posts
0
October 16th, 2015 00:00
Hi Adham Asmar,
When did the issue start? Are there any bluescreens / system crashes? Could you restore the system to an earlier point where it was working fine - http://dell.to/1KcEs6D
Was the palmrest replaced anytime in the recent past?
Update the BIOS from support.dell.com - http://dell.to/1kGWIcI - enter the service tag and select drivers and downloads and run the BIOS update.
Restart the system and keep tapping on f12 key and select diagnostics. Run the test and make a note of any errors that you might possibly encounter and reply with the error details.
Restart and try installing the drivers in compatibility mode if required.
Try the built in admin and check - http://bit.ly/1Bgok2R
Install the Dell Data Protection Application
http://dell.to/1LddLmd
http://dell.to/1pUt8ZK
Keep us updated.
Adham Asmar
11 Posts
0
October 18th, 2015 01:00
Dear Rishi,
the issue start after I start the DOSUPDAT.BAT file to update the firmware, there is no bluescreens/ system crashes, I tried to restore the system on earlier point but the same error displayed.
no I didn't replace it, it was work properly before installing windows 64bit.
I have installed the latest version of bios.
I did the diagnostic test, it is pass without error.
I tried to install using compatibility mode, but the same error occurred.
I have enabled the built in admin, and installing the DDPA without luck.
please make sure that the sleep.exe and ushdiag.exe in the DOS folder in the firmware files is compatible with windows 64bit.
Regards,
Adham Asmar
1 Attachment
sleep.JPG
Adham Asmar
11 Posts
0
October 21st, 2015 07:00
A Gentle Reminder
DELL-Hemalatha
2.8K Posts
1
October 22nd, 2015 04:00
Hi
We are in touch with our R&D team to look into this. Once we have an update will keep you posted.
DELL-Rishi
2K Posts
0
October 31st, 2015 23:00
Hi Adham,
Apologies for delay in response.
Read this link - http://bit.ly/1SfxfJp
Uninstall DDP -> restart the system and reinstall the DPP -
http://dell.to/1M8HY7Q
http://dell.to/1Rl0Pwp
Keep us updated.