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inspiron 15-7537 (2014) Lan keeps disconnecting

Hi I have an inspiron 15-7537 running windows 10, and have been getting really intermittent network problems, basically. the adapter shows the cable is unplugged, and I have to disable it and re-enable it.

I've tried driver updates but the latest one for this is from 2015, I've also gotten so sick of it I just formatted and I'm getting the same problem.

has anyone ever come across anything similar?

it's pretty weird

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Moderator
Moderator

RE: inspiron 15-7537 (2014) Lan keeps disconnecting

Hi EpiphanyDan,

I would suggest you to uninstall and reinstall the Ethernet card on the system. Please enter your service tag # on the link below, select the OS and then download the Ethernet card driver from Network section onto the Desktop screen.

http://dell.to/18r60nI

Please follow the steps mentioned below to uninstall the video card.

  1. Click on Start button.
  2. In the search box type, devmgmt.msc and then press enter.
  3. Select the Ethernet card device under Network Adapter and right click on it
  4. Now select properties.
  5. In the properties window, under Driver tab, click on Uninstall button.
  6. Check “Delete the driver software for this device.”
  7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Ethernet card driver on the system using the file downloaded on the desktop.

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RE: inspiron 15-7537 (2014) Lan keeps disconnecting

that's the first thing I did before formatting and reinstalling the os.

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Moderator
Moderator

RE: inspiron 15-7537 (2014) Lan keeps disconnecting

Hi EpiphanyDan,

Please connect the system using the wireless and then I would suggest you to run the test on Ethernet card on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Diagnostics’ tab and select ‘Choose a diagnostic test’ tab.

3.       Select ‘Network card.

4.       Click on ‘Test Selected Devices’ button.

5.       Let me know if the results.

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