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February 24th, 2015 07:00

my OS is corrupted

hey there.....i have a question.....there is some files are corrupted on WINDOWS 8 on my dell laptop...so it is not booting.....and my recovery DVD is also missing.....can i get the windows 8 product key from dell?

9 Legend

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87.5K Posts

February 24th, 2015 08:00

No - no product key is used.  You will need to contact Dell for a set of recovery media, though.  This is free under warranty (after warranty, a charge applies).

9 Legend

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16K Posts

February 24th, 2015 09:00

See here, I have a new video which explains the UEFI BIOS SLP keys for Windows 8.1 and instructs in downloading the correct .iso. It then instructs in performing a clean installation with a UEFI BIOS with secureboot enabled:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/

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