Start a Conversation

Unsolved

This post is more than 5 years old

B

11585

March 23rd, 2015 23:00

my computer turns off when trying to wake from sleep

Hi,

My pc is a DELL VOSTRO 2521. It has two graphic cards: Intel 4000 and ATI AMD Radeon HD 7576M.
The problem occured two days ago, then yesterday also, my computer turns off when i'm trying to wake it up from sleep mode.

Please I need some help, I do have some sleep problems before, but this kind is recently.

Thanks!

7 Technologist

 • 

7.1K Posts

March 24th, 2015 01:00

Hi bnour,

I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

http://dell.to/18r60nI

Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

Please let us know if this helps. 

29 Posts

April 2nd, 2015 04:00

Hi,

I try to update the BIOS, but there is no new version, so I reinstall the same version in order to get better sleep mode.

And I've noticed that every time I try to optimize my system with drivers and updates, the same drivers appears as shown below, but I already have installed them long ago. Is it an issue?

I also run the diagnostics on the booting.


I will see if the problem will never happen again.

Thanks.

29 Posts

April 2nd, 2015 05:00

No Events found!

Top