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my computer turns off when trying to wake from sleep
Hi,
My pc is a DELL VOSTRO 2521. It has two graphic cards: Intel 4000 and ATI AMD Radeon HD 7576M.
The problem occured two days ago, then yesterday also, my computer turns off when i'm trying to wake it up from sleep mode.
Please I need some help, I do have some sleep problems before, but this kind is recently.
Thanks!
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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March 24th, 2015 01:00
Hi bnour,
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let us know if this helps.
bnour
29 Posts
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April 2nd, 2015 04:00
Hi,
I try to update the BIOS, but there is no new version, so I reinstall the same version in order to get better sleep mode.
And I've noticed that every time I try to optimize my system with drivers and updates, the same drivers appears as shown below, but I already have installed them long ago. Is it an issue?
I also run the diagnostics on the booting.
I will see if the problem will never happen again.
Thanks.
bnour
29 Posts
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April 2nd, 2015 05:00