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10253

September 17th, 2011 09:00

my dell inspiration 15r laptop stuck at dell logo screen

dear all please help me my laptop stuck at dell logo screen. i cant do anything.

7 Technologist

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16K Posts

September 17th, 2011 10:00

What happens when you press F12 at this screen?

9 Legend

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30.3K Posts

September 17th, 2011 11:00

pradeep_m,

 

Try running the full diagnostics and report back any error messages.

 

How to Run the Dell™ Diagnostics Utility

 

 

Rick

2 Posts

September 19th, 2011 07:00

nothing it still stuck at dell logo.

2.4K Posts

September 19th, 2011 16:00

Remove the hard drive, dvd/cd rom drive, any devices you have plugged in externally, the battery, the memory, unplug the A/C adapter. Hold down the power button for 30 seconds. Insert the memory and plug in the A/C adapter and see if it will power up beyond the dell logo. If so then put in one device at a time power up each time.

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