Unsolved
This post is more than 5 years old
5 Posts
0
31108
problem with "my dell downloads" - service tag is already registered or is invalid
Hello to everyone,
I have a inspiron 5520 computer and recently I reinstalled the operating system (windows 8) and the drivers one by one from the official dell site,
Then I realized that it is possible to recover additional software like "powerdvd" Using "my dell downloads"
When I tried to run "my dell downloads" I received the following message "service tag is already registered or is invalid"
In addition I would like to note that I used the same username that I using at that moment, and as I called to telephone service in Israel, they won't know what to do.
I would be grateful if you can help.
Aharon.
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
August 26th, 2013 09:00
Did you use the Israel download page by changing the country in the dropdown box? Also you must use Internet Explorer, not another browser, and be in the country where the computer was purchased. Windows 8 must be the operating system the computer came with. Power DVD is an old program that will not work on win 8. New computers with win8 use Media Suite Essentials by Cyberlink
Read the US FAQ's for all requirements: https://smartsource.dell.com/Web/UserForms/Faq.aspx?Opened=True
You should have used Reset to Factory Settings if it was possible. That would include all the programs that came preinstalled.
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
August 26th, 2013 09:00
Hi Aharon,
Ensure you follow the steps below to register the computer:
Refer the following link for more information and FAQ’s:
http://dell.to/11RGYwi
Awaiting your response!
Aharon Chale
5 Posts
0
August 27th, 2013 10:00
Hi Rajesh,
I followed the steps you suggested and when I pressed the button "register system" I got the same message "service tag is already registered or is invalid"
Thanks for the quick response, and I would be grateful if you can help.
Aharon.
Aharon Chale
5 Posts
0
August 27th, 2013 10:00
Hi Mary,
I try to Reset to Factory Settings by pressing the button on the drivers page (At the bottom of the page) in Dell website and it takes me to the page "my dell downloads" ,and over again I get the message "service tag is already registered or is invalid",
In addition I also tried the other suggestions and it stayed the same ("service tag is already registered or is invalid"),
Thanks for the quick response, and I would be grateful if you can help.
Aharon.
aardsuz
4 Posts
0
August 28th, 2013 03:00
I am having exactly the same problem. Dell technical support in the Netherlands said that there was nothing I could do about it. Useless! :emotion-43:
Does anyone have a solution for this?
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
September 3rd, 2013 18:00
Hi Aharon,
This link for My dell downloads would only work on Internet explorer browser not on any other browser. If you are using Internet explorer browser already, try resetting the internet explorer.
Please follow below mentioned steps to reset IE:
Refer the following link which has step to resolve the issue:
http://dell.to/15rc1yD
Awaiting your response!
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
September 3rd, 2013 18:00
Hi aardsuz,
Please follow the steps from the above post and let me know how it goes.
aardsuz
4 Posts
0
September 3rd, 2013 22:00
Hi Rajesh,
Thank you for your post. I followed the instructions but still have exactly the same problem.
Do you have any other suggestions?
Kindly,
Suzanne
�
�
�
�
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
September 4th, 2013 18:00
Hi aardsuz,
Kindly private message me the service tag of the computer so that I can take this case forward. To private message the service tag click my User name and click Start conversation.
Awaiting your response!
stinnyscot
5 Posts
0
September 10th, 2013 13:00
Mr wonderful Dell rep PLEASE sort me out also, whoever you are......
stinnyscot
5 Posts
0
September 10th, 2013 13:00
I am in the same boat with my XPS 15 L501x, followed all the instructions but cant get past "Service Tag is already registered or is invalid".
Did this get resolved, if so, How?
Thanks for any help
aardsuz
4 Posts
0
September 10th, 2013 13:00
A wonderful Dell rep saw my post and got it sorted out for me. :emotion-55:
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
September 10th, 2013 17:00
Hi stinnyscot,
Install .Net framework 4.5 version from the below link:
http://dell.to/1eBE4Cx
Also, refer the following link which has Mydell Downloads FAQ’s:
http://dell.to/1eBE3yD
If the issue persists, Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Send Private Message.
Awaiting your response!
skelleyh
4 Posts
0
November 25th, 2014 13:00
I've never been able to resolve this issue, since I first bought my PC. When i called customer support I was told I'd have to pay $89 for them to resolve the issue. Pay for access to software I already own. Nice.
CorvetteJoeZ06
40 Posts
0
May 23rd, 2015 22:00
Do you still work at dell? can you please teach your other tech advisors how to do this... because for 6 months I have been getting the run around!!!