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some keyboard stopped working

Dear all,                                                             

These (MJU7NHY6) keys in my laptop dell (Inspiron 11-3000 series) keyboard stopped working this May 13. They wouldn’t function unless pressed so hard. I bought laptop last year and it's new.

The onscreen keyboard is working fine. I updated the keyboards driver but it didn’t help. I’m not aware of any liquid that may have spilled over the keyboard. Maintenance shops where I'm seem they can’t help. Some said would give it a try and remove the keyboard to see if they can identify and solve the problem but said that there’s a chance it may screw up the whole keyboard. Please advise what to do. Enclosed is a snapshot of the keys in questions.

I appreciate your advice.

here's a snapshot of the keys in question: 

Best,

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3 Replies

RE: some keyboard stopped working

Hi SHUAIBALMOSAWA 

Thanks for writing to us. 

If possible please an external keyboard if the issue is the same then its a software issue. If it works fine, then its a keyboard issue. 

If your system is under warranty, please PM us the system tag# by clicking on name in blue and then send a private message.

Await your response. 

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: some keyboard stopped working

Hi we are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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ybessie
Copper

RE: some keyboard stopped working

Hi I am experiencing the same problem my (1QAZ SHIFT CAPSLOCK) keys doesnt always work. Only sometimes work after pressing it continously. I have tried it with an external keyboard and have no problems then.

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