cdykes
1 Copper

touchpad hot key not working

I recently had my hard drive replaced and windows 7 reinstalled on my laptop.  My touchpad hot key is not working now.  It did before.  I have Inspiron N5010.  Any ideas?

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5 Replies

RE: touchpad hot key not working

Hi cdykes,

Welcome to Dell community.

This might be a possible driver or hardware issue. I would suggest a clean re-installation of the touchpad drivers.

  • Open Device Manager (Start -- Control Panel -- Device Manager).
  • Expand Mice and other pointing devices,right click on the Touchpad
  • From the drop down menu, select “Uninstall”.
  • Ensure to check the box “Delete driver software for this device”.
  • Restart the computer.
  • Then check for the touchpad drivers in Control Panel -> Add or Remove programs, possiblySynaptics might be mentioned, uninstall the driver.
  • Restart the computer
  • Now re-install the latest drivers from the following link http://dell.to/11iojrK -> type the Service tag of the computer -> select the operating system -> expand Mouse, Keyboard & Input Devices, download and install the driver.
  • Restart the computer and check the functionality.

Hope this helps.

Thanks and Regards,
Dell-Mohammed S
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers: http://dell.to/1hcxG98

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cdykes
1 Copper

RE: touchpad hot key not working

When I expanded the mice and other pointing devices in step 2, the touchpad is not listed as an option, so I couldn't uninstall it.

0 Kudos

RE: touchpad hot key not working

Hi cdykes,

Thanks for trying. Please share what is the option you find under Mice and other pointing devices. Also update the BIOS to latest version and update touchpad driver using the below links.

Bios: http://dell.to/1BCmJTO 
Touch-pad: http://dell.to/14fKJBc 

Let me know how it goes.

Thanks and Regards,
Dell-Mohammed S
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers: http://dell.to/1hcxG98

0 Kudos
cdykes
1 Copper

RE: touchpad hot key not working

Updating the touchpad driver did the trick.  Now the touchpad is listed in the mice and other devices list.  Thanks for the help.

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RE: touchpad hot key not working

Hi cdykes,

You are welcome. Glad to hear that the issue is resolved now. Feel free to reach out to us if you need any help in future.

Thanks and Regards,
Dell-Mohammed S
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers: http://dell.to/1hcxG98

0 Kudos