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video playback ssue
I have an Inspiron 5755 17", with an AMD-A8 processor. My Adobe Flash Player says that it is up to date, and yet , I'm getting constant "lags" when videos are running. There are also plenty of freeze frames. Hypotheses?
DELL-Rishi
2K Posts
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June 11th, 2016 07:00
Hi ERIK_THERED565,
What is the current OS installed on the system? When did the issue start? Is there video lag or audio lag or both? Are these lags seen only when playing videos? What is the source of the video? Are they online videos or offline videos? What browser are you using to play the videos? Could you try using a different browser and a few different sites to play the videos?
Update the BIOS - http://dell.to/1tj6sot
Reinstall the video drivers from the support site above or from the vendor site - http://bit.ly/1KQ8xMC for Win10 OS.
Create a new local admin account and check if it works fine - http://bit.ly/1JoFhcw
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.