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April 3rd, 2016 22:00

volume buttons

okay so the other day my cat was on my laptop walking around then right after i tried to use my volume keys and it wouldn't work, It would take to various google chrome shortcuts. I've looked around and cant find  a solution. please help!!

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13.6K Posts

April 4th, 2016 05:00

Hello. There are a couple of things one can do to try to solve an audio problem when one does not know what is causing the problem. The first thing is to reinstall the audio driver:

1. Open the Device Manager
2. Expand the Sound, Video & Game Controllers section.
3. Right click on the audio driver and select to uninstall.
4. Do not put a check mark in the option to delete the driver software.
5. Restart the laptop and Windows will reinstall the driver, but with the settings back to their defaults.

Another thing is to use Windows System Restore if you have a Windows operating system. Find a Restore Point dated from before the cat walked on the laptop. Windows System Restore will fix certain system changes.

A third thing you can do is reset the laptop back to the original factory configuration.

If you need more help, include the full model name of your laptop and which operating system it has. Without knowing those things you can only get generic advice.

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