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webcam not working
i am using dell inspiron 3521, win8 ; my webcam is not working as a open my camera app it says couldnot connect and also i am unable to make skype video calls
Unsolved
This post is more than 5 years old
3 Posts
0
12738
i am using dell inspiron 3521, win8 ; my webcam is not working as a open my camera app it says couldnot connect and also i am unable to make skype video calls
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Dell-Mohammed S
365 Posts
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June 29th, 2014 03:00
Hi Pranav Puri,
Welcome to community.
Try the following steps and let me know the outcome.
If the webcam is detected by the computer, it will show in Device Manager under 'Imaging Devices'. To check the webcam in 'Device Manager':
Press and hold the Windows key and press 'R' key. This will open the run window -> type 'devmgmt.msc' without the parenthesis, click on 'Ok' -> this will open the Device Manager window. Under “Imaging Devices”, you will find the 'Webcam' listed, If the webcam is listed -> Right click and uninstall -> Restart and see if it makes any difference.
If issue persists or the webcam is not listed, try uninstalling the USB root hubs from Device Manager and check if it makes any difference.
Expand ‘Universal Serial Bus controllers’ -> From the list, look for ‘USB Root Hub’ -> Right click, choose ‘Uninstall’, choose ‘Ok’ -> Uninstall all ‘USB Root Hub’ listed -> Wait for all the drivers to get uninstalled -> Restarted the computer -> Restarting the computer will install ‘USB Root Hub’s automatically on the computer.
You may also try to press the area near webcam and see if it makes any difference. This is to check if there is an issue with loose webcam cable.
Windows 8 usually does not require any application. You can access the 'Camera' app from the start screen. In case you are not able to see the 'Camera' app on the start screen, you can download it from 'Windows Store Apps'
Or you can try the steps below:
Uninstall the Dell webcam central software, perform the following steps:
Install:
http://dell.to/1rLM8WB
If the issue persists, run diagnostics on webcam.
http://dell.to/UWSGHn
Under component select camera and click on Run diagnostics.
Awaiting your response!
Pranav Puri
3 Posts
0
June 29th, 2014 06:00
i have checked my device driver, and there is no such option of imaging devices.
Dell-Mohammed S
365 Posts
0
July 1st, 2014 22:00
Hi Pranav Puri,
Sorry for the delayed response as I was on leave.
Please run ePSA diagnostics on the computer.
ePSA can be selected from the BIOS Boot Menu under Diagnostics, in other words:
If the issue persists, then please send me a private message with the system service tag so that I can check what can be done.To send a private message,
Click on my username (Dell-Mohammed S) -
* Click "Send A Message" to send me a Private message.
* If you scroll to the bottom and add a Comment, that is a Public message that all can read.
Pranav Puri
3 Posts
0
July 2nd, 2014 06:00
i run the diagnostics but no error came, also i have installed dell web cam central but nothing works
Dell-Mohammed S
365 Posts
0
July 2nd, 2014 20:00
Hi Pranav Puri,
If the issue persists, then please send me a private message with the system service tag so that I can check what can be done.To send a private message,
Click on my username (Dell-Mohammed S) -
* Click "Send A Message" to send me a Private message.
* If you scroll to the bottom and add a Comment, that is a Public message that all can read.