Unsolved
This post is more than 5 years old
1 Message
0
1231
white screen issue with dell studio 1555
Dell team,
Recently my laptop fell down and thereafter white screen appears on the display. I checked with external monitor and found the system boots normally. I also tried LCD display test by holding "D" and powering up the laptop. It did show various colors on the display and that suggests LCD is fine. I opened the laptop and tried to reset the LCD cable. But the issue exists still. Is the issue with video cable? If so, where can I get the replacement part?
Thank you,
Jai
DELL-Hemalatha
2.8K Posts
0
June 25th, 2016 21:00
Hi JAIGANESH7681
Thanks for writing to us.
That looks to be an issues with the LCD cable. Keeping in mind the LCD test and the external monitor it works fine.
Does it makes any difference if you swing the screen back and forth while on white screen?
You can call up our part sales team for the part on 1-866-440-3355.
Provide us your system tag#, email address and name via private message.
Regards