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Last reply by 07-26-2017 Unsolved
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xps laptop hardware problem

my laptop sound and speakers dont work at all i know its a hardware pronblem is it fixable? and something maybe i counld do with help? and if any1 can help me i would be greatfull ty

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Dell Technologies

Hi mfrazon,

Have the audio drivers been updated to the latest version from the Dell Support site? Can we run the on-board diagnostics <F12> and check if you can hear the sound. Are you not able to hear any sound through headset as well?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number so that we can check on the system configuration and warranty.

DELL-Akshatha M
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