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BIOS Supervisor password help - Dell Studio 1737
Hey guys... I have a Dell Studio 1737 that I purchased from Dell Outlet a little over a year and a half ago. I am about to sell it, and as part of my cleanup I noticed it has a BIOS password set (supervisor password) so that whenever I try and access the BIOS it prompts me for the password. (not boot or HDD password).
I *believe* that this might be a gift from the previous owner (was advertised as refurbished through dell outlet). I have never used BIOS passwords in the past on any of my other computers and I came up with a list of about 30 passwords I have ever used and none work, so I am pretty convinced I didn't set it.
Now, onto my question... From my research I have read that Dell BIOS passwords are actually stored in EEPROM. I have already tried removing the motherboard coin battery for 24 hours and all that did was make the system clock off. BIOS supervisor password was still there. I tried a few free apps that I found (CMOSpwd, WinBios1.2, etc)... I think these programs don't have read access to EEPROM (or whatever the password data is stored on). I also tried a bunch of the "default" backdoor passwords, none of which worked.
I also called Dell support and the person I spoke with kept asking me for some number I wasn't seeing on my screen (I think they said it should be a pound sign followed by 5 numbers) They said it should be on the screen where I am prompted for the password. My screen just shows me Dell, PhoenixBios, Password, Accecpt, Esc. Once I fail the password prompt 3 times it says "System Disabled [03482]" and shows the Dell Service Tag number. I kept giving the support rep the 5 digit code in []'s but she said there should be a symbol as well.
So, my question is... should Dell Support be able to give me a master password for the Supervisor Bios password? Has any one had success with this? Are there any other applications that might work?
I am kind of at a loss, because unlike Dell, I will not feel honest to sell this machine to someone else knowing they can't access the BIOS.
Thanks for any help!
laptopdude01
3 Posts
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January 16th, 2011 15:00
It seems that dell keeps giving me the master unlock code for a boot password, and not the BIOS supervisor password. I just spoke to a very nice guy at Dell who did provide a code, which didn't work (it wouldn't even accept the password when hitting ctrl-enter at this prompt).
Is there anyone that works for dell support that knows if maybe there is a second program they need to use to generate the master password for the Bios / Supervisor password?
ejn63
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87.5K Posts
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January 26th, 2011 04:00
Once you have the master password, you can remove the supervisor password - just enter nothing in the field when you reset it.
laptopdude01
3 Posts
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January 26th, 2011 06:00
The master "boot" password wouldn't let me into BIOS... only when Dell provided a second password was I able to bypass whatever password was set and access BIOS.
migueluribe
1 Message
0
January 30th, 2011 06:00
Hey,
I was wondering if you would please send me the link to the free app to generate boot passwords. Thank you very much.
danny_roman
1 Message
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February 4th, 2011 16:00
Hello.
Could you please send me the link to the free app that generates boot passwords? Not sure it will help with my system, but would like to give it a shot.
I'm stuck at the screen requesting a BIOS password for my Dell Inspiron E-1505 laptop.
Thank you.
danny_roman
guydon7
6 Posts
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February 5th, 2011 08:00
cant get pas the password Please send info God Bless <ADMIN NOTE:Email id removed per privacy policy>
guydon7
6 Posts
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February 5th, 2011 08:00
>hi locked out dell inspiron 1000 bought it in 2005 cant do anything asking for password dont have can you help . Guy
guydon7
6 Posts
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February 5th, 2011 13:00
guydon7
6 Posts
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February 12th, 2011 19:00
hi i have a inspiron 1000 canot acess laptop at all asking for password can you help thank you Guy
guydon7
6 Posts
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February 13th, 2011 10:00
hi my name is Guy i have a dell inspiron 1000 could please send me the link for the bios password Thank You
guydon7
6 Posts
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February 13th, 2011 10:00
hi ihave the same problem .enter password dont know please help thankyou
dpospisil
1 Message
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March 7th, 2011 02:00
Could you please send me the link to <ADMIN NOTE: Email address removed per privacy policy>? Thanks!
TJoe
1 Message
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July 13th, 2011 15:00
Could you send me the link please. I'm very much apprciate it. I'm stuck at the screen requesting a BIOS password for my Dell Studio 1750
SixthStarPc
1 Message
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January 15th, 2012 15:00
hello , i need the program, please email me if possible < ADMIN NOTE : Email id removed per privacy policy >
Thank You
hlobiz
4 Posts
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January 15th, 2012 16:00
that 5 digit error code (phoenix bios) is what is used to calculate a master password for your Dell, most Dell's use the 7 digit service tag to calculate the master password. yes it easy and can be done just like Dell does it. send me a email: <ADMIN NOTE: Email address removed per privacy policy>I'll help you out.