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BSOD on Precision 7720
Hi everyone,
my dell Precision 7720 had several BSOD since I've updated the BIOS to version 1.8.4.
Prior to this version I had others BSOD but they were less frequent.
I collected the last mini-dumps (and a complete memory dump) even if I really don't know what to do with them.
Is anyone experiencing the same issue?
Guglielmo
DELL-Jesse L
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December 19th, 2017 07:00
GUGLIELMO63,
Can you post the information from the BSOD? It will help the search in finding a resolution.
Saltgrass
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December 19th, 2017 12:00
If you want to put your dump file on OneDrive and give us a link so we can check.
If not, use this link. Look at the Parameter 1 equals 0x3 section.
docs.microsoft.com/.../bug-check-0x9f--driver-power-state-failure
Guglielmo63
4 Posts
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December 19th, 2017 12:00
Hi Jesse,
here is the event viewer entry of the last event
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/19/2017 08:31:55 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-3ASOUVQ
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffff9107c63f3060, 0xffff890e6268f7f0, 0xffff9107d3e27010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 80790320-f0bd-4caf-b964-2a01f47e7ed3.
Event Xml:
" rel="nofollow noopener noreferrer">schemas.microsoft.com/.../event">
1001
0
2
0
0
0x80000000000000
2236746
System
DESKTOP-3ASOUVQ
0x0000009f (0x0000000000000003, 0xffff9107c63f3060, 0xffff890e6268f7f0, 0xffff9107d3e27010)
C:\WINDOWS\MEMORY.DMP
80790320-f0bd-4caf-b964-2a01f47e7ed3
Guglielmo63
4 Posts
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December 20th, 2017 02:00
Hi Jessthis is the onedrive's link
https://1drv.ms/f/s!Aq3_b2DcQPoihIh5eAS17mUhnuce_g
Meanwhile I will take a look at the the Microsoft article.
Thanks,
Guglielmo