Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@Community,

Dell engineering has informed me that they were not aware of, and are not working on a fix, to any shut down issue related to the latest BIOS update. I know of one individual from Dell technical support so far that has attempted replication of this shut down on one of our own 7567 lab assets and was not able to replicate. With that being the case, I will need to obtain units that are in their failed state so that I can make a case for Dell engineering.

I do have one case so far that I've adopted from the phone support team and have extended support to, in order to obtain that capture. However, I need more than one unit to make a case.

I need several Community members with the shutdown issue to send me each a friend request with service tag. We'll start cases for each and will work something out.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

dsfoster5
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

I sent a friend request with my service tag

jasonariel_
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

I come from Germany and I also have this problem. So stressful ...

Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@Community,

I've received all the volunteers that I need so far.

Potential work around for those not currently working with me privately: Downgrade the BIOS to an older version 1.1.0   1.0.7   1.0.6

I will be back with an update when I know more. 

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

richardk89
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

It's also happened here in Indonesia, I have bought this 'golden batch 7567' from Australia. It is my first time using DELL brand, to be honest, and look what I found just a random restarts. It's kinda freaking me out every day as I cannot finish my work without electricity plugged

jhn01
Bronze

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

I downgraded to 1.0.7 and my Laptop still freezes ramdomly. I´ll try downgrade to 1.0.6 and see if i find something different.

Karrion
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

This seems to have resolved the issue for me (about 2 hours so far off battery and no restarts).

All credit to Andreas_Athanasiades from this post en.community.dell.com/.../20018410

Go to Power Options (Control Panel\Hardware and Sound\Power Options) and select "Choose what the power buttons do" in left window then uncheck "Turn on fast startup (recommended)".

If it's greyed out select "Change settings that are currently unavailable" at the top then uncheck.

Hopefully this will at least be a temporary fix for people.

Karrion
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

All credit to Andreas_Athanasiades from this post en.community.dell.com/.../20018410

Go to Power Options (Control Panel\Hardware and Sound\Power Options\System Settings) and uncheck the button "Turn on fast startup (recommended)".

If it's greyed out select "Change settings that are currently unavailable" and the top then uncheck.

So far about 2 hours on battery and yet to get that annoying restart.

djklu31
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

^ I did this in the past and this doesn't work for me.  I did notice that this option off makes boot up so much faster on this computer though.  So far, I've downgraded my BIOS and haven't had an issue so far.  I wouldn't be surprised about the grey lines bug showing up sometime soon though.

0 Kudos
Gureen
Bronze

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Didn't work for me too (the turn on fast startup) Smiley Sad

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