Dell Inspiron m5040 laptop start up problem

Since posting the problem a screen came up saying that I have to reinstall windows and use the disc. However, I do not own a disc and this screen only showed once and now when I turn my laptop back on it keeps continuously clicking and naming creaking noises.

Hi EPow,

Welcome to Dell Community Forum.

Since you are getting an error code 2000-0142  on running diagnostics and also hear a clicking sound from your computer,  this indicates that  you may need to replace the hard drive which has failed.

If the system is under warranty, please contact me through private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

• System Service Tag No.:
• Registered System Owner's Name:
• Shipping address:
• Telephone number/s:
• Email address:

However, if the system is out of warranty, you may contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Epow,

Thank you for your reply.

Since you saw an error for re-installing windows after the initial problem and the laptop is still making a clicking sound, please run the Dell PC Hard Drive Diagnostics or 32 Bit diagnostics and note the Error Code. Let us know the error code you get or if you do not get one, follow the rest of the steps mentioned in the link below for resolving hard drive noise on your laptop.

Resolving Hard Drive Noise on a Laptop: http://dell.to/10c9ll7

Another useful link with an article which provides information on understanding and troubleshooting Hard Drives is given below.

Understanding and Troubleshooting Your Hard Drive: http://dell.to/16amSi5

In case you feel that the clicking sound is not coming from the hard drive, please click on the link below for  information on how to resolve noise issues on your Dell Laptop which could be coming from the AC Adapter, Fan or Optical Drive.

Resolving Noise Issues on Your Dell Laptop: http://dell.to/11BRzg5

Please keep us posted on the results.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Epow,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .