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Dell XPS 9550 white noise when connecting headphones
Hi,
Just got my new Dell XPS 9550, great machine but:
When connecting my Bose, noise cancellation headphone, to the Laptop's sound jack, I hear low but annoying white noise (hiss) in the background, which is gone when playing any music or sound, but come back ~4, 5 seconds after music/sound stops.
Worth mentioning that my Headphones works just fine with other Laptops.
How can I cancel he annoying white noise?
Jim Coates
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February 4th, 2016 03:00
Hello.Right click the volume icon on the taskbar and select "open volume mixer" to access the individual volume controls. Lower all of the application sliders to see if the noise disappears. If so, raise them one at a time until the noise comes back in order to identify what is causing it.
If doing that doesn't produce any results, I would test by switching between the Realtek audio driver and the Windows native audio driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If there is no noise with the native driver then the Realtek driver is causing it. If you get the noise with both drivers then it is most likely not a driver issue and so could be a hardware fault. I would try a different pair of headphones with the laptop. Sometimes going into the Speakers properties and on the Enhancements tab ticking "disable all enhancements" can help with noise.
PapaGMan
12 Posts
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February 8th, 2016 19:00
I was wondering if jimco's fix work. Have you tried to fix the white noise using his post.
I'm having the exact problem. I'm tired of trying things that didn't work so if you have positive results please post. Thanks
tomers
2 Posts
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February 16th, 2016 09:00
hi,
sorry for the late response.
As jimco suggested, I've totally removed dell/realtek drivers after trying to install the new onc, which either didn't solve the problem! [DELL!!!],
Finally, I've completely removed the drivers by installing new driver pack from Dell, which restarts the computer and return back Windows Drivers, then I've manually canceled the installation which automatically tried to start (after I've restarted).
Thanks jimco for giving a pointer.
But I still really disappointed that DELL representative didn't return back and wrote something here, it's a real SHAME, for a high end machine that costs me ~$2500 in my country,
Thanks.