E5570 - WIN10PRO - Wake up from sleep/hibernate = Black screen or no responding keyboard/touchpad

Same issue here....brand new, had it about a week.   I've tried several different power/hibernate settings without success.     Screen shuts off as expected, but it doesn't reawaken...laptop is on and running, screen stays dark.    Rebooting is only option.

Same issue here. Also brand new. Is there a solution for this? What does DELL say?

I have windows 7 installed on my e5570. So that is not the solution I think.

Same problem with e7270, i call the dell support and they suggest me to install win 7 instead win10 :emotion-12:

i tried all solution about sleep management what to do

help

my computer is a new brant

Workaround that works is bassing the FN + Screen keys.
It force the local display on once that option gets hit.

It's frustrating but works. So no more forced shutdowns.

I'm also having this issue on a Latitude E6440 running Windows 7.

Any other workarounds? Tried this, didn't work for me; still had to power off completely.

Found a workaround that so far has worked a full 24 hrs for me.

Set up the Blank screen saver for however long is appropriate (I did 30 min), and set power settings so that the screen is dimmed after however many minutes, but NEVER turned off while on AC power.

We'll see how this goes... :emotion-7:

EDIT: So far so good, several days straight without having to power off. Would suggest this as an answer but it's only a workaround, underlying issue seems to be related to power management for the screen.

Updated the laptop yesterday to the latest drivers.

F6 drives and the new 1.5 BIOS.

Problem still exists...

@DELL
Are you even on this issue?
It's terribly quiet from your side on you OWN support forum...

We have an E5570 - Win 7 64bit Enterprise with the latest BIOS exhibiting symptoms reported here

Her previous laptop (E5450) did not have this problems on the same dock with the same peripherals.

I have seen this issue before on the E5550s and it required a Synaptics Firmware update, but I do not see that update available for the E5570.

Tried the latest BIOS, Intel and Dell Display drivers...same issue

This type of issue is pretty apparent for a lot of newer Dell systems...

Same issue here with a 7270.  Wake up from sleep gives a blank lock screen and the keyboard/mouse don't work.  Plug in a external keyboard and I can login.  But the keyboard/mouse still don't work until I reboot.

Why isn't anyone at Dell responding.  This seems like a wide spread issue.

I have the same issue on e5570 windows 10 pro.  Updated BIOS, drivers, etc... no such luck.  Some workarounds are fine, but issue persists w/o true resolution.

Having this issue on at least 15 new Dell Laptops all running Windows 10, all 7270's and 5570's.  No issues if they are running Windows 7 it seems.

I haven't seen any 7270s having the issue yet. May want to start another thread on that matter. Be sure to specify the exact configuration being used, monitors and all.