Error code : 2000 - 0142 on diagnostic

If you purchased the drive at retail with a 5-year Samsung/Seagate warranty, contact them for replacement.

If the drive shipped in the system from Dell, it's an OEM drive - the warranty on the drive is the system warranty, meaning that if the system warranty has expired, so has the warranty on the drive.  Drives shipped by Seagate, WD and Toshiba to OEMs carry no warranty to end users -- only drives purchased separately through retail channels do.

Thanks for your kind support, so I need to replace my existing harddisk.

Can you assist me for purchasing new hard disk, what parameters should I keep in mind while purchasing hard drive. Basically I need 1 TB HDD.

Regards,

Arvind

Hi ARVINDSAHARKAR,

What is the exact system model? 

Yes, as the HDD has failed, you would need to replace the HDD on the system. Based on the exact system model, we could advise the right specifications for the HDD or if a SSD is available for the model as well.

If the HDD is the original part which was shipped with the system, then you could view the system configuration and HDD specific info here - http://dell.to/1n3X2po - enter the service tag and click on system configuration and original configuration.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Hi Rishi,

I have sent you a private message with system details.

Thanks,

Arvind

Any standard 2.5" 7 mm SATA notebook drive will work as a replacement.  There are three manufacturers left - WD (which owns HGST), Seagate (same with Samsung) or Toshiba.