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Inspiron 5559 13 months old - ac type & wattage cannot be determined....
Have the following 2 symptoms:
- When turning it on, I get an error from BIOS which says AC type and wattage can't be determined and thus battery won't charge.
- I have a spare battery which when inserted shows that is is 62% charged. But even with that, if I pull the power cord, the laptop doesn't stay on.
I have seen few posts regarding updating BIOS which I did. Doesn't seem to make a difference. Any suggestions.
This symptom started happening on this laptop at least 2 months ago when the laptop was in warranty. Unfortunately, I was a little late in calling Dell and the awesome Dell support says it is 25 days out of warranty so won't fix anything :-( So much for my 6th Dell laptop.
ejn63
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October 3rd, 2017 04:00
First step: try a new OEM Dell AC adapter.
If that doesn't solve the issue, replace the DC power jack:
www.cdsparts.com/p-7764-new-dell-inspiron-5551-5555-5558-5559-vostro-3558-laptop-dc-jack-cable-kd4t9.aspx
One of those two parts should solve the issue -- if not, it's the mainboard that's bad.