Precision 7510: Problems with Pointstick

Question

Hi, this is my first post, so first of all hello to all fellow forum users. After having used only ThinkPads for almost 20 years, I now switched to a Dell Precision 7510 since approx. 2 months. In general this is a wonderful machine, but I'm very unhappy with the pointstick. The ThinkPads' pointsticks always worked very well for me, with high precision that allowed to control even the smallest pointer movements with ease. The Dell's pontstick in comparison does not work well for me. Sometimes I have to apply a high force to make it move at all. Sometimes when I try to make small or slow movements the pointer gets 'stuck', e.g. it stops in the middle of the movement and then it moves on. Is it possible that I have a bad exemplar, or do others confirm that the Dell pointsticks don't work as well as the ThinkPad pointsticks in general? Also the form of the pointstick is not optimal for me. With the relatively high force that I have to use sometimes I slip of the stick and push one of the keys around it. Are there different forms of pointsticks available from Dell as accessory?

TopQuark_net · Answer

This sounds like two different issues:

1) The intermittent unresponsiveness sounds a lot like my issue: en.community.dell.com/.../20008073 ... If you are still having this issue, please send me a Private Message so we can coordinate our complaints about this.

2) The low-sensitivity issue. Dell apparently has at least two different manufacturers that supply the keyboard and TrackStick hardware. One manufacturer's TrackSticks are slightly more sensitive than the other, so you may simply have a less sensitive model. In either case, you should be able to adjust the sensitivity in the Control Panel - Using either manufacturer's keyboard/TrackStick, I am able to make the TrackStick way too sensitive using the Control Panel settings.

precisionuser3 · Answer

For the record: After @TopQuark_net's response I finally was convinced that something's wrong with my pointstick. I contacted Dell's technical support, and they replaced the keyboard unit within a few days.

The problem is resolved now, the pointstick is much more sensitive now, and the hangs of the mouse pointer do not happen anymore.

Locked Topics – Laptops General

Was this post helpful?