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cz111

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cz111

1 Rookie

17 Posts

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December 13th, 2013 02:00

XPS 15 9530 - Noise problem?

Hi all,

I just got my new XPS 15, amazing laptop but there's 1 big problem,

A high-pitched scratching/screeching noise is produced from the power button area ONLY when the power is plugged in and the battery is fully charged.

I've seen other forums and others have exactly the same problem, Any ideas?

I found this example http://z.mk/e6vq , the power is plugged into the laptop at 6 seconds.

Thanks

  • jordanneenan

    1 Rookie

    12 Posts

    816

    1

    Posted June 24th, 2014 05:00

    Hi all,

    I had this issue and had little faith of it being resolved after reading this post. I did call Dell and get a replacement laptop even though it was a lot of hassle to move all my documents over.

    Long story short, it was a success! Not only is the noise gone (I've had the replacement for over a month now), but it seems they may have improved a bunch of other things. For example, the touch pad doesn't retain the grease marks anywhere near as much, the graphics benchmarks I've done are around 15%-20% faster with the same drivers, and there seems to be a different material on the power button.

    It seems that they may have done some minor tweaking to the model for the newer laptops.

  • jordanneenan

    1 Rookie

    12 Posts

    925

    1

    Posted June 24th, 2014 05:00

    I'm in the UK

  • jordanneenan

    1 Rookie

    12 Posts

    925

    1

    Posted June 24th, 2014 07:00

    It's the i7-4702HQ, GT 750m, and bios version A05.

    I don't know how to tell whether the touch pad is glass or not, they feel practically identical as far as I can tell...it just doesn't hold the grease marks as the last one did. I got the one with the 32GB SSD and 1TB HDD, then swapped out the SSD for a 250GB not that it makes any difference.

    I am happy to answer any questions I can, or do any tests you want.

    Dell was excellent about the swap...apart from having to swap over my SSD and re-install everything it really was very simple.

    I am having an issue with battery life now I've re installed Windows, does anyone know of a drive or software I'm missing that would significantly effect battery life?

  • jordanneenan

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    12 Posts

    880

    0

    Posted July 1st, 2014 13:00

    I seem to have the same model, i7-4702HQ, GT 750m, 512 GB SSD, 16GB RAM and I'm noticing the coil whine. When I talked to the Dell support they told me that all the models are affected, so a swap would not solve the problem, they just offered me a full refund should they keep being unable to fix it. Not sure what to do now..

    Well I figured that if so many people have the whine then it's likely to be an issue on all of the devices shipped. But my new one definitely has no coil whine at all. From reading this forum it sounds like every engineer has said a different thing. The guy I spoke to said it was a known issue affecting 7% of devices (I can't remember whether it was 7% exactly, but it was a fairly low percentage).

  • jordanneenan

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    Posted July 9th, 2014 12:00

     

    are you experiencing coil whine on WINDOWS? or are you just using linux? it's already been reported no coil whine on certain linux distro's probably due to no nvidia optimus support therefore not using the integrated GPU which is coursing the problem.

    It sounds like you think that every laptop has coil whine. I can tell you categorically that they don't. The first laptop I received had the whine while the replacement I received definitely doesn't, and I have been using it heavily for almost two months. 

  • Abrahamm

    8 Posts

    6922

    3

    Posted December 24th, 2013 06:00

    Hi, i have exactly the same problem, it would be fine that someone investigate about the subject

  • heki73

    9 Posts

    6922

    1

    Posted December 29th, 2013 06:00

    Me too :-(. This is a very nice machine, but the sound problem makes it hard to become happy with it. Dell, please provide a solution. I cannot advise people to buy one before this problem has been solved. All other components, quality of the machine is state of the art.

  • heki73

    9 Posts

    6922

    1

    Posted January 2nd, 2014 08:00

    Other buyers - with brand new machines to - are now also reporting this issue:

    http://forum.notebookreview.com/dell-xps-studio-xps/735403-xps-15-haswell-owners-lounge-272.html#post9512480

  • cz111

    1 Rookie

    17 Posts

    6922

    3

    Posted January 6th, 2014 08:00

    Dell, please investigate and forward to R&D?

  • ofiris

    2 Posts

    6922

    0

    Posted January 27th, 2014 12:00

    Same exact problem.

    Noise while charger connected and battery is full.

    Anyone managed to fix ?