when i check service tag at http://www.dell.com/support/troubleshooting/au/en/audhs1/index
it show :"There is no configuration information associated with this system"
Is it Refurbished
I tried it here and it worked.
Then tried your link and it showed the laptop. Are you registered and logged in?
I don't think it is refurbished because it has a year left on warranty.
I will check the system details and help you with the system configuration, I request you to private message system service tag number, Owners name and contact number. To private message, accept my friend request; click on my user name and click start conversation.
Awaiting your response!
Thanks & Regards
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Dell have been having issues with original system configuration for the last past year. I have complained to them about it as several systems it gives the same results as yours that used to work fine. They are apparently re-entering alot of the information in manually and so it may take some time till its working with all systems as it once did.
That is what I see too under the System Configuration tab. Are you just worried that the laptop might have been refurbished?
Sorry Philip, obviously I misunderstood the problem. Question: If the Product Support page is showing a year left on the warranty, wouldn't that mean the laptop is not a refurb, or could the previous owner have gotten an extended warranty on a refurb?
Where did you buy the laptop from? Direct from Dell or Dell Outlet or a third party seller?
Dell Outlet Computers are refurbished sometimes and have the full warranties. Third party sellers sometimes have refurbished units with warranties also, not sure how it works. However if it is bought direct from Dell (not Dell Outlet) it is likely to be new.