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sudden black screen 7559
I have purchased a new dell 7559. Its screen randomly turns black. The device becomes irresponsive. The back-lit however is still working. The caps lock light doesnt respond. The power light is still on which shows device is powered on. The only solution to the problem is to restart the computer. I don,t find some specific software which causes this trouble. I hope dell can help me out through this.
LSUFAN51
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December 5th, 2016 12:00
Zubair wrote: "The only solution to the problem is to restart the computer"
:emotion-2:
I'd suggest you check for the latest windows updates are installed on system. Please press windows icon and R key at same time, type ms-settings:, and then select OK. In Settings, choose Update & security, Windows Update, and then select Check for updates. Install any available updates and restart your PC if required.
LSUFAN51
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December 5th, 2016 12:00
Also,.....
click on "Update History" and check if there is any failed windows update.
Zubair Mahmood
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December 14th, 2016 20:00
The problem appears to be resolved. There was a windows update, installation of which was failed. I reinstalled the update, moreover i updated the bios from dell support. The problem is apparently resolved if the problem reoccurs I will again inform.....