You tried to run Dell Offline Diagnostic to check Hard drive and other Hardware within the computer? If no, then please follow steps below:
1. Power off computer. Remove all peripherals such as Flash drive, external driver or spealers.
2. Power on computer, quickly start tapping F12 continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code.
Note: Please don't wait until the Dell logo to appears to start tapping F12 key, soon as you power on computer, quickly start tapping F12 key. Got to be quick with the fingers for this step to work.
U2CAMEB4ME
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June 13th, 2021 04:00
Welcome to the Dell Community @Rohanshu
Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key
The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.
After completion it should try to automatically boot 2 or 3 times.
Post your results.
Best regards,
U2
U2CAMEB4ME
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6.2K Posts
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June 27th, 2021 03:00
@Rohanshu
Remove your HDD and try to boot.
If it goes past the Dell splash screen, then the HDD is most likely bad.
Regards,
U2
Rohanshu
6 Posts
0
June 27th, 2021 03:00
No it's stuck in Dell logo
Rohanshu
6 Posts
0
June 27th, 2021 03:00
Still it's stops on Dell logo
Rohanshu
6 Posts
0
June 27th, 2021 03:00
It's not open boot Manu
Only show "Preparing one-time boot menu "
Show the image left side corner
U2CAMEB4ME
4 Operator
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June 27th, 2021 03:00
@Rohanshu
Power-on and start tapping the ( f12 ) key.
Run the diagnostics.
Regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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June 27th, 2021 03:00
@Rohanshu
With the HDD removed did it go past the DELL splash???
Regards,
U2
Rohanshu
6 Posts
0
June 27th, 2021 03:00
I check my ssd it's working
Boot menu not open
Rohanshu
6 Posts
0
June 27th, 2021 04:00
Is not working
U2CAMEB4ME
4 Operator
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6.2K Posts
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June 27th, 2021 04:00
@Rohanshu
If you have 2 sticks of memory try booting with just one installed.
If it does the same try the other stick.
Make sure you try booth slots.
Regards,
U2
AHBrono
2 Posts
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February 17th, 2022 04:00
See video
I tried but didn't work
LSUFAN51
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6.4K Posts
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February 17th, 2022 07:00
AHBrono
Just seen your video,
You tried to run Dell Offline Diagnostic to check Hard drive and other Hardware within the computer? If no, then please follow steps below:
1. Power off computer. Remove all peripherals such as Flash drive, external driver or spealers.
2. Power on computer, quickly start tapping F12 continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code.
Note: Please don't wait until the Dell logo to appears to start tapping F12 key, soon as you power on computer, quickly start tapping F12 key. Got to be quick with the fingers for this step to work.
AHBrono
2 Posts
0
February 18th, 2022 00:00
See video
Still stuck
I've tried all the YouTube tutorials but nothing worked.