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March 31st, 2019 15:00

E6440 - entry point error when installing drivers

Trying to reinstall Windows 7 pro 64bit on an E6440 that had a failed hard drive.  New SSD installed, original Windows 7 Pro DVD used to reinstall.  Installation went fine.  However, whenever I try to install any of the Dell drivers, I get the following error:

"The procedure entry point AddDllDirectory could not be located in the dynamic link library KERNAL32.dll"

I get this error no matter which driver I try - chipset, video, sata, network, whatever.  I can't get a single Dell driver to install.

Here's what I have tried so far.

1.  Wiped drive and reinstalled Windows from scratch.  Same result.

2. Downloaded SP1 from microsoft (from a working computer) and installed on the E6440.  Installed without a problem.  Still getting the entry point error.

3.  Tried running SFC /scannow.  Found no errors.

4.  Tried booting off Windows install DVD, then running SFC /scannow using the installation media for reference.  Found no errors.

5. Ran chkdsk /f.  Found no errors.

6. Ran Dell diagnostics that is built in to the BIOS.  Found no errors.

I've been working on computers for a long time and have not come across something like this.  Because I can't get any drivers to install, I can't get any internet on the E6440, so I can't run any of the Dell online diagnostics.  I'm out of ideas.

Does anyone have an idea?

 

Thanks

 

4 Operator

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20.1K Posts

March 31st, 2019 15:00

Don't forget to reinstall win 7 SP1  since the original install disk doesn't have it. See this old thread-- https://forum.kodi.tv/showthread.php?tid=281419&pid=2372265

Win 7 sp1 update-- save a copy on disk or thumb drive for future installs.

https://www.microsoft.com/en-us/download/details.aspx?id=5842

Be aware that support for windows 7 ends Jan 14, 2020

 

March 31st, 2019 15:00

SP1 installed with no problems but did not fix anything.

April 5th, 2019 11:00

I'm having the exact issue on an OptiPlex 5050.

April 5th, 2019 12:00

4 Posts

April 21st, 2019 11:00

I am having the same issue on a Latitude E6320 with Windows 7 Pro SP1 installed. Unfortunately, the KB from the link did not work for my OS ("The update is not applicable for your computer")

4 Posts

April 21st, 2019 12:00

Edit: this worked finally, I just needed the correct link for Windows 7 Pro SP1 x64 https://www.microsoft.com/en-us/download/details.aspx?id=26764

1 Message

May 16th, 2019 19:00

1You saved my butt by providing the KB that I needed. Been battling this for 3 excruciating hours!! Thanks abellas

1 Message

July 16th, 2019 08:00

Worked for me, too on an E6420

3 Posts

July 16th, 2019 10:00

Worked for me!

Sidenote:  A reboot is required.

13 Posts

August 19th, 2019 19:00

Ok so I am a not familiar with this type of command, can someone please post the actual command and am I suppose to run this in the command line?  Thank you in advance!

13 Posts

August 19th, 2019 19:00

I am not certain what the KB is saying. Can someone please post an example of the command to run and in this a command line fix or is there a file that needs editing.  

August 23rd, 2019 01:00

Hey w270. I also had issues with installing Dell-drivers on a newly installed Win7 Pro SP1 32bit and when I looked up the winupdate for KB2533623, selected the proper language (swedish in my case) and installed it, I could install network drivers and after that I was able to run supportassistant for the rest. There's no specific command you need to issue. Just google windows update KB2533623 for your operating system and install that file on your computer, that should fix the issue. At least that worked like a charm here. Thanks guys!!

October 20th, 2019 14:00

the update & reboot allowed me to install the network and sound drivers.

thanks

1 Message

October 26th, 2019 06:00

in this case, you need to install Windows 6.1-KB2533623 from Microsoft, then you can install dell driver,

Detail follow this video:

https://youtu.be/TpRRiMGJ_xA

 

10 Posts

November 12th, 2019 14:00

This worked for me today, 11/12/2019 when rebuilding my Dell Latitude E6440 from scratch.  I too needed the correct URL link for Windows 7, Pro, SP1 x64 BIT.

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