I was just about to create a similar ticket. We have had this happening for several weeks now. We have tried updating BIOS, video/chipset drivers, and verifying the power settings. Dell has replaced the "hall sensor" a few times, and it seems to work a bit, but we had one user where this happened again. Please help! We have over 100 of these things, and we get this issue almost every day.
I'm not sure this is going to help you but I fixed it on my side. I reset the power plan to default and then I enabled hybrid sleep in the advanced settings. It's working for me but I also tried to reinstall a bunch of drivers beforehand so that could be it too. Good luck.
Same thing is happening to me. I didn't catch what caused it but when I saw you mention the update, I do remember shutting down to install some Windows updates. I've been literally checking all system drivers, BIOS, etc.
Definitely very frustrating. Have you found a solution? Or at least a band aid that's not as annoying?
@thebev1316I'm really not sure what fixed it but this is what I did:
"I reset the power plan to default[Control Panel\Hardware and Sound\Power Options\Edit Plan Settings] and then I enabled hybrid sleep in the advanced settings. It's working for me but I also tried to reinstall a bunch of drivers beforehand so that could be it too. Good luck."
Let me know if that helped and I will flag it as a solution.
joel.cochran
2 Posts
1
February 19th, 2018 09:00
I was just about to create a similar ticket. We have had this happening for several weeks now. We have tried updating BIOS, video/chipset drivers, and verifying the power settings. Dell has replaced the "hall sensor" a few times, and it seems to work a bit, but we had one user where this happened again. Please help! We have over 100 of these things, and we get this issue almost every day.
fujtaj
9 Posts
2
February 20th, 2018 07:00
I'm not sure this is going to help you but I fixed it on my side. I reset the power plan to default and then I enabled hybrid sleep in the advanced settings. It's working for me but I also tried to reinstall a bunch of drivers beforehand so that could be it too. Good luck.
joel.cochran
2 Posts
0
February 20th, 2018 08:00
Thank you for this info. We have hybrid sleep turned off per policy, but I'll try this out the next time I get a broken machine.
mike.douglas
11 Posts
0
March 9th, 2018 09:00
Is there a .dmp file located in C:\Windows\Minidump?
thebev1316
2 Posts
0
March 16th, 2018 18:00
Same thing is happening to me. I didn't catch what caused it but when I saw you mention the update, I do remember shutting down to install some Windows updates. I've been literally checking all system drivers, BIOS, etc.
Definitely very frustrating. Have you found a solution? Or at least a band aid that's not as annoying?
thebev1316
2 Posts
0
March 16th, 2018 19:00
I have 2 it seems. Can you shed some light?
fujtaj
9 Posts
0
March 17th, 2018 17:00
@thebev1316I'm really not sure what fixed it but this is what I did:
"I reset the power plan to default[Control Panel\Hardware and Sound\Power Options\Edit Plan Settings] and then I enabled hybrid sleep in the advanced settings. It's working for me but I also tried to reinstall a bunch of drivers beforehand so that could be it too. Good luck."
Let me know if that helped and I will flag it as a solution.
FSMa
2 Posts
0
July 25th, 2018 06:00
Hi I had similar problem with E5480 the suggestion seems to work! Thank you very much.